Ratings based on 404 Verified Reviews
4.7 Room cleanliness
4.7 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Dec 2024
Friendly & efficient staff old world charm easy access for my disabled husband attractive building wonderful food right in centre of village which had interesting buildings and shops ...would definitely recommend The Swan and would stay there again.
Comment from Hotel Management
27 Dec 2024 by The Swan at Lavenham Hotel & Spa, Hotel Management
Dear Laverne, Thank you for providing us with your feedback. We are delighted to hear you had enjoyed your stay with us and look forward to welcoming you again in the future! Kind regards, The Swan at Lavenham Hotel & Spa
by A verified traveler from Ashbourne
Posted 17 Nov 2024
Great location brilliant staff the best place to stay
Comment from Hotel Management
17 Nov 2024 by The Swan at Lavenham Hotel and SPA , Hotel Management
Dear Steve, Thank you for a lovely review. We are delighted to hear you have enjoyed your visit with us and we hope you will choose to return in the near future! Kindest Regards,The Swan at Lavenham Hotel and SPA
by A verified traveler
Posted 15 Oct 2024
Everything was good
Comment from Hotel Management
15 Oct 2024 by cro, Hotel Management
Dear Barry, Thank you for your feedback. We will make sure to forward over your comments to our Management Teams. Kindest Regards, The Swan at Lavenham Hotel and SPA
by A verified traveler
Lovely couple of days
Posted 19 Sep 2024 on HotelsThe Swan Hotel is a unique venue in a historic village which is like stepping back to Tudor times. Our large room had recently been refurbished and was lovely with a large super comfy bed. Personally I’d have preferred a walk in shower to one over the bath. Nice to have a safe in the room but positioning on the wardrobe floor wasn’t very practical.
by A verified traveler
Posted 15 Sep 2024 on Hotels
Comment from Hotel Management
15 Sep 2024 by The Swan at Lavenham Hotel and SPA, Hotel Management
Dear Ann, Thank you for taking the time to rate your visit. We are delighted you have enjoyed your experience with us and we hope you will choose to return in the near future! Kindest Regards,The Swan at Lavenham Hotel and SPA
by A verified traveler
Posted 12 Sep 2024 on Hotels
Poky room. No shower curtain
Comment from Hotel Management
13 Sep 2024 by The Swan at Lavenham Hotel & Spa, Hotel Management
Dear Yannick, Thank you for your feedback. Please rest assured that your comments have been passed over to our management team for further review. Kind regards, The Swan at Lavenham Hotel & Spa
by A verified traveler
Posted 30 Aug 2024 on Hotels
Comment from Hotel Management
30 Aug 2024 by The Swan at Lavenham Hotel and SPA, Hotel Management
Dear Jonathan, Thank you for taking the time to rate your visit. We are delighted you have enjoyed your experience with us and we hope you will choose to return in the near future! Kindest Regards,The Swan at Lavenham Hotel and SPA
by A verified traveler
Best stay for a very long while
Posted 29 Aug 2024 on HotelsExcellent all round. Staff in particular from reception thru bar stay and restaurant an breakfast were dust class no complaints
Comment from Hotel Management
30 Aug 2024 by The Swan at Lavenham Hotel and SPA, Hotel Management
Dear J, Thank you for your lovely review and kind words. We are delighted you have enjoyed your time with us and we look forward to welcoming you back in the future! Kindest Regards,The Swan at Lavenham Hotel and SPA
by A verified traveler
Summer weekend visit.
Posted 28 Aug 2024 on HotelsFelt very welcoming and comfortable. Best breakfasts on our holiday. Staff were always friendly and helpful. Lovely historic hotel.
Comment from Hotel Management
29 Aug 2024 by The Swan at Lavenham Team, Hotel Management
Dear Colin, Thank you for your kind words regarding your stay with us. We will pass on your compliments about breakfast and hope we will see you again soon.
by A verified traveler
Posted 26 Aug 2024
Lovely hotel and surroundings. Great staff and food as well; we will definitely be coming again and for a longer stay:)
Comment from Hotel Management
29 Aug 2024 by The Swan at Lavenham Team, Hotel Management
Dear Clare, Thank you for your lovely review. We're glad you enjoyed yourselves and hope to see you again soon.
