Ratings based on 820 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Melaka Tengah
Posted 28 Dec 2024
Summary of Hotel Stay Experience
Our recent stay at your hotel during the Boxing Day period was unfortunately marred by several significant issues.
Room Conditions:
* Initial room was unclean and had maintenance problems.
* Second room had visible mold and dirt.
* Pillow quality was poor.
Power Outages:
* Unscheduled power outage from 11:45 PM to 12:30 AM.
* Additional power outage around 5 AM.
* Affected critical services like lifts, lighting, and phones.
* Raised concerns about guest safety and emergency response.
Overall, the quality of accommodations and services provided did not meet our expectations, especially considering the price point. We believe that significant improvements are necessary to ensure future guests have a satisfactory experience.
by A verified traveler
Posted 11 Dec 2024
by A verified traveler from MOUNTAIN HOME
Posted 27 Oct 2024
by A verified traveler
Posted 19 Sep 2024
Accessible
by A verified traveler
Posted 18 Sep 2024
by A verified traveler
Posted 13 Sep 2024 on Hotels
by A verified traveler
Posted 30 Aug 2024 on Hotels
The setback of this hotel are:
1) Room is using warm lights & too dim.
2) Rain shower only so likely to get your hair wet.
3) Difficult to adjust warm water by the tap (too sensitive).
4) Water Basin drainage is clogged & builds up water easily.
Overall, so-so hotel as it is slightly run-down. The good point is next to shopping mall.
by A verified traveler
Posted 1 Apr 2024 on Hotels
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 3 Mar 2024
It said it had a pool and gym...but it does not. It is not well maintained.
