Ratings based on 190 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Oct 2024
Lovely hotel although the jacuzzi in the room was disappointing as the jets were very weak. Everything else was perfect.
by A verified traveler
Thank you for the hospitality!
Posted 16 Jul 2024 on HotelsWe had a wonderful experience. Personnel was helpful and very friendly.
by A verified traveler
Posted 31 May 2024
Great stay for my family. Lovely hotel. Would recommend.
Comment from Hotel Management
5 Jun 2024 by Equipo de Comunicación Costa Esmeralda Suites, Hotel Management
Dear Martin,Thank you for taking the time to review our hotel. Your feedback is very important to us and we are delighted that you enjoyed your stay. We appreciate your kind recommendation and we hope to welcome you back to our hotel in the near future.
by A verified traveler
If you want luxury on the way to Santander
Posted 26 May 2024 on HotelsThe hotel is fabulous. Full of charm, with a vintage car in reception! The junior suite was such a treat. I loved the jacuzzi bath!
Staff couldnt do enough for us. If I had to pick out one "less than perfect" thing it would be the towels. Maybe a bit better quality would reflect the 5 stars.
Comment from Hotel Management
5 Jun 2024 by Equipo de Comunicación Costa Esmeralda Suites, Hotel Management
Dear Pauline, We are sincerely grateful for the time you spent to share your comments on your recent stay in our Costa Esmeralda Suites hotel, your detailed review will certainly help us to keep on improving the quality of our services for our valued guests.
by A verified traveler
Posted 12 May 2024
Beautiful property and staff were fantastic!
Comment from Hotel Management
5 Jun 2024 by Equipo de Comunicación Costa Esmeralda Suites, Hotel Management
Dear Linda, Thank you for choosing Costa Esmeralda Suites and for sharing your feedback on your recent holiday experience among us. We appreciate your kind words toward our staff and our property.Thank you again for making us your choice hotel on this occasion, we look forward to serving you again in the near future.
by A verified traveler
Posted 19 Sep 2023 on Hotels
Great hotel and location, walk to the beach and town.
by A verified traveler
Posted 25 Jun 2023 on Hotels
Beautifully restored palace. Comfortable spacious room and gorgeous bathroom. The mattress is a bit too firm for my taste. Lovely breakfast. Just a great one night stay.
Comment from Hotel Management
25 Jun 2023 by Communication Department, Hotel Management
Dear Victoria,We are glad to read that your stay was so good that it fell short. We always try to offer a service and a necessary attention to our guests to make your stay an unforgettable experience. We hope to welcome you again in the future.
by A verified traveler
Posted 16 Jun 2023
Excellent staff, facilities, and location.
Comment from Hotel Management
16 Jun 2023 by Communication Department, Hotel Management
Dear David,Thank you for your comments. We are delighted to know that you had an excellent experience at our hotel. Our staff prides itself on providing exceptional service, and it's nice to know they made a positive impression on you.We appreciate your recommendation and look forward to welcoming you back in the future.
by A verified traveler
Nights stay
Posted 20 May 2023 on HotelsWe had a one night stay, didn’t get to use any of the facilities . However the suite was clean, comfortable.
Comment from Hotel Management
20 May 2023 by Communication Department, Hotel Management
Dear,Thank you for sharing such a positive assessment of your stay at our hotel. We are glad to know that you liked the room and that you had a pleasant stay.We hope to receive you on a future occasion so that you can enjoy a complete experience in our hotel.Receive a cordial greeting.
by A verified traveler
Posted 17 May 2023
A beautiful property with very helpful and friendly staff.
Room was large and comfortable with everything needed to make our stay enjoyable.
A welcome drink of cava in the bar and home baked biscuits when we left were greatly appreciated.
We didn’t use the restaurant but the food smelt good. Chose to have a burger in the bar…delicious!
Highly recommend and will return.
Comment from Hotel Management
20 May 2023 by Communication Department, Hotel Management
Dear Jacqueline,We appreciate that you have rated your stay at our hotel so positively and we are glad to read that we have lived up to your expectations.We are proud that the room offered you a high degree of comfort and that you wanted to highlight the excellent service of the chef and the hotel staff.His words confirm that we are doing a good job and motivate us to continue working in this same line of cordiality and attention.Receive a cordial greeting.
