Ratings based on 947 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Jun 2024
I went for business trip. Property at a good location
Comment from Hotel Management
25 Jun 2024 by HKorthäuer, Hotel Management
Dear Mahija, thank you very much again for your stay with us and also for your comment on expedia. It is nice to see that you enjoyed your time here overall. Please let us know if there is anything we could improve for your next stay. Kind regards, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 19 Jun 2024
Comment from Hotel Management
20 Jun 2024 by HKorthäuer, Hotel Management
Dear Michelle, thank you very much again for your stay with us and also for your rating on expedia. It is nice to see that you enjoyed your time here. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 16 Jun 2024
Comment from Hotel Management
17 Jun 2024 by HKorthäuer, Hotel Management
Dear Lisa, thank you very much again for your stay with us and also for your rating on expedia. I am very happy to see that you enjoyed your time here. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 15 Jun 2024
Excellent sauna, swim facility. Massage service at Cocoon was exceptional... very professional.
Comment from Hotel Management
17 Jun 2024 by HKorthäuer, Hotel Management
Dear Rajkumar, thank you very much again for your stay with us and also for your comment on expedia. I am very happy to see that you enjoyed your time here and of course I will forward your compliments to the cocoon-team. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 13 Jun 2024
Stay was great... just the 10 hour walk from the reception to the room was all that i could fault
Comment from Hotel Management
14 Jun 2024 by HKorthäuer, Hotel Management
Dear Wee, thank you very much again for your stay with us and also for your comment on expedia. It is nice to see that you enjoyed your time here. It is right that it is about 100 meters from the reception to the lifts in the park wing. The information that the classic rooms – as you had booked one – are located in the park wing can be found in the room description and the map on our homepage; unfortunately expedia can’t show this. If you prefer a room in the main building I could recommend you a comfort room. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 9 Jun 2024
We enyoied the hotel
Comment from Hotel Management
14 Jun 2024 by HKorthäuer, Hotel Management
Dear Camilo, thank you very much again for your stay with us and also for your comment on expedia. I am very happy to see that you enjoyed your time here so much. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 9 Jun 2024
There is no spa. The hotel is decent but there is no spa like advertised.
Comment from Hotel Management
11 Jun 2024 by HKorthäuer, Hotel Management
Dear Tyler, thank you very much again for your stay with us and also for your comment on expedia. It is nice to see that you enjoyed your time here overall. The pool, gym and sauna area is located in the main building right next to the reception and the massage and beauty centre on level -2. But yes, it is right that you can’t compare the pool area of our more business-orientated hotel with a distinct SPA hotel. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 5 Jun 2024
.
Comment from Hotel Management
24 Jun 2024 by HKorthäuer, Hotel Management
Dear Nawaf, thank you very much again for your stay with us and also for your rating on expedia. I am very happy to see that you enjoyed your time here. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler
Posted 5 Jun 2024
Good hotel well located but service mixed. Reception staff delightful and helpful but others (restaurant and bar) not friendly at all!
Comment from Hotel Management
11 Jun 2024 by HKorthäuer, Hotel Management
Dear John, thank you very much again for your stay with us and also for your comment on expedia. I am happy to see that you enjoyed your time here and of course I will forward your compliments to our reception team. Thank you also for your comment concerning our restaurants. I have already talked to our service managers and apologize again for the inconveniences. Kind regards and looking forward to your next stay, Hartmut Korthäuer, General Manager.
by A verified traveler from London
Posted 2 Jun 2024
Comment from Hotel Management
11 Jun 2024 by HKorthäuer, Hotel Management
Dear Maki, thank you very much again for oyur stay with us and also for your rating on expedia. I am very happy to see that you enjoyed your time here. Kind regards and hoping to see you soon again, Hartmut Korthäuer, General Manager.
