Ratings based on 217 Verified Reviews
4.3 Room cleanliness
3.9 Service & staff
4.1 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Oct 2024
by A verified traveler
Posted 3 Jul 2024 on Hotels
by A verified traveler
Posted 29 Jun 2024
Hotel seemed very new and very clean. Didn’t eat or drink there as we had booked room only. Was easy walk to the station to get into the city.
by A verified traveler
Posted 25 Jun 2024 on Hotels
by A verified traveler
Worst hotel I have stayed in- keep away
Posted 5 Jun 2024 on HotelsWorst hotel I have ever stayed at using Hotel. com. Paid for a superior double room which was basic with a view and window over a garage. The room smelled of damp. The bathroom flooded when showering ( serious flooding). No drink making facilities- tea/coffee/ water. No tissues. No cups or glasses ( 2 small plastic tumblers). Shower head pole came off the wall.
This is/was not a double bed room; two single beds pushed together but not joined so you wake up in the middle of the night as you slip down between the gap( I was told all the rooms are like this)
At best a 2 star hotel in a not too nice location with very basic facilities but charging 4 star rates.
Stay in the old part of Esslingen at a 3 star hotel for a lower price and a much better experience in a much nicer location and avoid the Niu Timber if you can and certainly don’t pay for a superior room.
by A verified traveler from Norfolk
Posted 31 May 2024
by A verified traveler
Posted 25 May 2024
Enjoyable and close to everything
Comment from Hotel Management
27 May 2024 by fs, Hotel Management
Dear Angie,Thank you for your review on Expedia. We are delighted to hear that you had an enjoyable stay with us and that our hotel's location was convenient for you, being close to everything you needed.We strive to provide a comfortable and convenient experience for all our guests, and we are pleased to know that we met your expectations during your stay.Thank you for choosing to stay with us, and we hope to welcome you back again in the future.Best regards,The Team at the niu Timber
by A verified traveler
Posted 20 May 2024
Friendly
Comment from Hotel Management
21 May 2024 by fs, Hotel Management
Liebe Angie,vielen Dank für diese tolle Bewertung und bis zum nächsten Mal.Dein the niu Timber Team
by A verified traveler
Posted 12 May 2024
It was terrible experience for me.the guy on reception was rude and showing that he is doing favour for us. Room was very small. Room has terrible smell. Room didn't provide a single water bottel at this price. Parking we have to pay extra which is 15 euro per night. While breakfast staff asked me if we are Muslim. I don't know if I were Muslim I may get good breakfast and service.
I will say please avoid this hotel at any cost.
Comment from Hotel Management
15 May 2024 by FS, Hotel Management
Dear Guest,We are truly sorry to hear about your negative experience during your stay at our hotel. We apologize for the rude behavior of the receptionist and any inconvenience caused by the small room size and unpleasant smell. Your feedback regarding these issues will be addressed with our team to ensure that improvements are made.We regret that you were not provided with a water bottle in the room, and we understand your disappointment about the additional parking fee. We will review our policies regarding amenities and parking charges to better meet the needs of our guests.Regarding the incident with the breakfast staff asking about your religion, we sincerely apologize for any discomfort or offense caused. This is not in line with our values of inclusivity and respect for all guests, regardless of their background.We appreciate your feedback and take it seriously as we strive to provide a positive experience for all our guests. We apologize for falling short of your expectations and hope that you will consider giving us another chance in the future to show you the high standard of service we aim to provide.Kind regards,The Management Team at the niu Timber Hotel
by A verified traveler
Freindly
Posted 26 Feb 2024 on HotelsVery freindly staff.
Nice rooms with what you Can expect
