Ratings based on 208 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oshawa
Posted 23 Nov 2024
by A verified traveler
Posted 3 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Sheikh - Operation Abacco by Rilano, Hotel Management
Liebe(r) Andy,wie wir aus Ihrer Bewertung ersehen können, haben Sie sich bei uns wohl gefühlt und das freut uns sehr. Sollten Sie ihre nächste Reise in unsere Region planen, gerne begrüßen wir Sie erneut bei uns im Haus.Mit freundlichen GrüßenSheikhOperation Abacco by Rilano
by A verified traveler
Posted 29 Oct 2024
Pleasant and well maintained property with leisure facilities just outside the city centre. Excellent steak restaurant on site!
Comment from Hotel Management
2 Nov 2024 by Sheikh - Operation Abacco by Rilano, Hotel Management
Dear David,Thank you for staying with us at Abacco by Rilano Hotel and for sharing your experience. We are pleased to hear that you enjoyed your stay at our hotel, our friendly staff, newlly renovated rooms and our leisure facilities. We are also happy to hear that you enjoyed dining experience at our external Steakhouse. Our dedicated staff is always there for you to make your stay an exceptional experience. We look forward to have the opportunity to welcome you back many more times in the future.Warm regards,SheikhOperation Abacco by Rilano
by A verified traveler
Posted 20 Oct 2024
Comment from Hotel Management
13 Nov 2024 by Sheikh - Operation Abacco by Rilano, Hotel Management
Lieber Alex,wie wir aus Ihrer Bewerbung ersehen können, konnten wir Sie von unserem Haus leider nicht überzeugen und dafür möchten wir uns in aller Form entschuldigen. Leider können wir aus Ihrer Bewertung nicht ersehen, wo wir uns in der Zukunft verbessern können, aber wir werden an uns arbeiten und versprechen Ihnen, bei Ihrem nächsten Besuch zu überzeugen. Mit freundlichen GrüßenSheikh Operation Abacco by Rilano
by A verified traveler
Posted 19 Aug 2024 on Hotels
Comment from Hotel Management
20 Aug 2024 by Warm greetings from Abacco by Rilano, Hotel Management
Dear Matt,we are delighted to read that you enjoyed your stay in our hotel.If you plan another trip to our region, we would be happy to welcome you back to our hotel.Kind regardsYours, DénesOperation Abacco by Rilano
by A verified traveler
Stay Elsewhere!! - really poor staff
Posted 9 Aug 2024 on HotelsBeyond poor experience from this hotel.
We stay here fairly often with work but will be going elsewhere in the future.
colleagues were given key cards to different guests rooms with no apology or urgency to change when they went to reception to change.
takes ages to check in
general rudeness and no attention to detail paid from staff
And to top it off we chose the reserve now and pay later option at the hotel. the lady on reception told me that it'll come off of my account?
i'm now getting emails as to why i didnt pay at the property when i left! as i booked 6 rooms for colleagues i have now been left with a massive bill when in the past we paid it seperately.
general incompetence from the staff. very poor
the gym was shocking as well
Comment from Hotel Management
12 Aug 2024 by Warm greetings from Abacco by Rilano, Hotel Management
Dear James,first of all, we have to apologize for the many inconveniences and I can assure you that this is not our intention. Unfortunately, in your case, incorrect information was stored in your reservation, which led to this challenge during the payment process. I completely agree with you that this problem should be handled more professionally and I can only apologize once again.We will do another training session with our external colleagues on this and this will not happen again in the future.We hope that we have finally resolved your problem and still hope that you will give us a second chance.Kind regardsYours, DénesOperation Abacco by Rilano
by A verified traveler
Posted 25 Jul 2024
Was excited to stay here after a day at the Porsche Museum and the Steakhouse next door…
First off they put me in an economy room when we paid for a Superior, they even teased us with the superior by showing it to us and then dumped us in the most basic room I’ve seen. Two of the legs on the bed were already broken and I’m amazed it didn’t collapse..
Went to reception to ask for extra pillows and was told there’s none available, the pillows in the room were horrific !!
The staff and security obviously didn’t realise that although I am Welsh I can speak German and they called me rude names, thinking I wouldn’t understand !!
Very rude, unhelpful and the room was terrible… Ruined the end of what was a good day. I travel to the area regularly with my job role, I will never use this hotel again and will make sure any of my clients or work colleagues avoid it as well
Comment from Hotel Management
26 Jul 2024 by Herzliche Grüße aus dem Abacco by Rilano, Hotel Management
Dear Anthony,First of all, I must formally apologize for the inconvenience caused. As I can see from your very detailed feedback, your arrival and your stay were unfortunately not to your satisfaction. I can fully understand your annoyance, but I can assure you that this is not our standard and if our external employee reacted in an unfriendly manner, we will of course discuss this immediately with our property manager.Dear Anthony,Unfortunately, we were not able to convince you of our usual service and as I can see in our system, you were unfortunately moved from your originally booked room to a new one, which I will of course also question. However, the room you booked corresponded to your booking.I must once again formally apologize for the inconvenience caused and promise you that we will work on ourselves with your feedback.We hope you will still give us a second chance, because we would like to show you our usual standard.Kind regardsYours, DénesOperation Abacco by Rilano
by A verified traveler
Posted 3 Jul 2024 on Hotels
Comment from Hotel Management
14 Jul 2024 by Vielen Dank für Ihre 10 Punkte, Hotel Management
Lieber James,wir streben immer nach dem Best möglichen Service und wir wir aus Ihrer Bewertung ersehen können, haben wir dies bei Ihnen genschafft.Wir freuen uns schon jetzt auf Ihren nächsten Besuch und verbleiben bis dahin mit freundlichem Gruß.Ihr DénesOperation Abcco by Rilano
by A verified traveler
Posted 2 Jul 2024
Comment from Hotel Management
14 Jul 2024 by Herzliche Grüße aus dem Abacco by Rilano, Hotel Management
Lieber Patrick,es ist immer schön zu sehen, dass wir unseren Gästen einen angenehmen Aufenthalten bieten konnten. Wir danken Ihnen von ganzen Herzen für die volle Punktzahl und freuen und schon jetzt auf Ihren nächsten Besuch.Ihr DénesOperation Abacco by Rilano
by A verified traveler
Posted 27 Jun 2024
Good
Comment from Hotel Management
1 Jul 2024 by Sheikh - Operation Abacco by Rilano, Hotel Management
Dear Mathew,Thank you for choosing Abacco by Rilano for your stay and for sharing your experience. We are really happy that every aspect of your stay met your needs and that customer service received was up to our standards and expectations. Thank you again for your kind words.We look forward to welcoming you back often and continuing to delight and amaze you.Warmly,SheikhOperation Abacco by Rilano
