Ratings based on 983 Verified Reviews
4.0 Room cleanliness
4.1 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
Comment from Hotel Management
18 Nov 2024 by Hotel Manager, Hotel Management
Dear Natalie,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 11 Nov 2024
great
Comment from Hotel Management
12 Nov 2024 by Hotel Manager, Hotel Management
Dear Vincent,Thank you for your great feedback! We are so glad you had a wonderful experience with us. We certainly try our best to offer the best and most comfortable stay possible. We look forward to hosting you again for another peaceful stay very soon! Sincerely, Hotel Manager
by A verified traveler
Posted 10 Nov 2024
Extremely friendly staff. Very loud at night, it sounded like somone was stomping abive us all night. Got little sleep.
Comment from Hotel Management
11 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your review! We're glad to hear you found our staff friendly. However, we sincerely apologize for the noise disturbance during your stay. We understand how important a good night's sleep is and will address this issue to enhance our guests' experience. We hope to welcome you back for a quieter stay in the future!Sincerely, Hotel Manager
by A verified traveler from Damascus
Posted 6 Nov 2024
Poorly maintained, looks like maintenence is being done by a couple of drunk 6 year olds. I was scheduled to stay a week, was going to lose the first night anyway for cancelling, so I stayed for the one night, then went to a different hotel for the rest of my stay. The breakfast was the only good thing.
Comment from Hotel Management
7 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,I’m very sorry to hear about your experience and the condition of our facilities. Your feedback is invaluable, and we are taking it seriously to ensure improvements are made. I’m glad you enjoyed the breakfast, but I regret that we were unable to meet your expectations in other areas. Thank you for sharing your thoughts, and we hope to provide a better experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
Nice spot
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Jacob,Thank you for your great feedback! We're delighted you enjoyed your stay and found our location to your liking. We hope to welcome you back soon for another great experience!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
Showers had near zero pressure. Other wise for price it is what is.
Comment from Hotel Management
31 Oct 2024 by Hotel Manager, Hotel Management
Dear Rodrigo,Thank you for your feedback! We're glad you found value in your stay, though we apologize for the inconvenience with the water pressure in the shower. We'll investigate the issue to ensure future stays are even more enjoyable. We hope to welcome you back soon and provide an improved experience. Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
We had a fantastic view of the lake. It was easy to get to right off of the Mass Pike. Room looked great and smelled clean. The balcony was great for the sunrise & sunset. We had a puppy & infant on one side and weren’t disturbed by any noise. The location is right by Old Sturbridge Village and plenty of great restaurants. We highly recommend checking this hotel out!
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Jacob,Thank you for your wonderful feedback! We're thrilled to hear you enjoyed a fantastic view of the lake and found your room clean and well-appointed. It’s great that the balcony offered a perfect spot for sunrises and sunsets. We’re glad you had a peaceful stay despite having a puppy and infant nearby, and that our location near Old Sturbridge Village and local restaurants added to your experience. Thank you for the recommendation, and we hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
The motel was recently renovated and the beds were very comfortable, it was a good stay. The room was spacious and not overly priced it was a surprising comfort.
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Angel,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay and found the recently renovated motel to be both comfortable and spacious. It's great that the beds met your expectations and that you felt you received good value for your stay. We strive to provide a pleasant experience for all our guests, and your feedback reinforces our efforts. We look forward to welcoming you back for another comfortable stay in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 26 Oct 2024
The room was very nice, the staff were excellent, and the breakfast was good. What wasn’t good was the noise. We were kept up most of the night by the music and loud people in the rooms next to us and above us. I’m not sure there is a solution to this problem. Maybe better soundproofing? More considerate people?
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Amy,Thank you for your feedback! We’re thrilled to hear that you found the room nice and the staff excellent and that you enjoyed the breakfast. However, we sincerely apologize for the noise disturbances you experienced during your stay. We understand how important a peaceful environment is for a good night’s sleep. Your suggestions regarding soundproofing and guest consideration are valuable, and we will take them into account as we strive to improve. We hope to provide you with a quieter and more enjoyable experience on your next visit!Sincerely, Hotel Manager
by A verified traveler
Posted 25 Oct 2024
The balcony with the view was amazing
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Samantha,Thank you for your lovely feedback! We're thrilled to hear that you enjoyed the balcony and its amazing view. It’s always a pleasure to provide our guests with beautiful scenery to enhance their stay. We hope to welcome you back soon for another wonderful experience with us!Sincerely, Hotel Manager
