Ratings based on 901 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
It was very clean but in need of updating. The furniture was very worn
by A verified traveler
Posted 24 Nov 2024
was nice
by A verified traveler
Posted 20 Nov 2024
Beds were so very comfortable. All the staff were very helpful and kind. The Breakfast was very clean and relaxing. I would visit this comfort inn again.
by A verified traveler
Posted 5 Nov 2024
This was clean and quiet and a two minute drive from old sturbridge village
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
4 Nov 2024 by murk, Hotel Management
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.Once again, thank you for sharing your experience with us. We hope to see you again next time you visit your loved ones!
by A verified traveler
Posted 30 Oct 2024
Comment from Hotel Management
31 Oct 2024 by MARV, Hotel Management
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.Once again, thank you for sharing your experience with us. We hope to see you again next time you visit your loved ones!
by A verified traveler from Utica
Posted 30 Oct 2024
dog friendly wing was an older single level..park at the door
perfect for our doggie
Comment from Hotel Management
31 Oct 2024 by MARV, Hotel Management
Thank you for leaving such a glowing, positive review regarding your recent stay while visiting relatives. We are delighted that you consistently have outstanding experiences here and enjoy not only our clean, comfortable facility but our award-winning staff as well.We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.Once again, thank you for sharing your experience with us. We hope to see you again next time you visit your loved ones!
by A verified traveler
Posted 24 Oct 2024
Comment from Hotel Management
24 Oct 2024 by Nick, Hotel Management
On behalf of my team here at the Comfort Inn & Suites - Sturbridge, I would like to thank you for taking the time to complete our online survey. Survey responses are an integral part of how we assess happiness amongst our valued guests, which is why responses like yours are so important to us. We truly appreciate you staying with us repeatedly, and it serves as encouragement to our team. Thank you so much for your business, and we look forward to seeing you in the future.
by A verified traveler
Posted 20 Oct 2024
The staff were friendly and helpful. The room was spacious and clean. My only recommendation would be is to have more outlets that were easily accessible.
Comment from Hotel Management
22 Oct 2024 by Fergie, Hotel Management
We will share your valued feedback about hospitality with our team. Your review will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive feedback from our valued guests, like yourself.
by A verified traveler
Posted 17 Oct 2024
Needed to change rooms to get heat. Full height toilets were only available in rooms designated as handicapped and the few they had were all taken.
Comment from Hotel Management
18 Oct 2024 by Mike H, Hotel Management
Thank you for your recent stay and for taking the time to share your experience. We value guest feedback as this gives us an opportunity to celebrate our successes and to correct any deficiencies. As a Comfort Inn & Suites hotel, our goal is to provide friendly and genuine guest service, clean and comfortable accommodations and a safe and relaxing environment. It appears that we missed the mark and for that, I apologize.
