Ratings based on 988 Verified Reviews
3.6 Room cleanliness
3.9 Service & staff
3.8 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Nov 2024
Na
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Lynn,Thank you for your kind feedback. We are incredibly grateful that you took the time to leave us this note. Our values prioritize customer satisfaction, and we are committed to our customers. It's customers like you that make our job wonderful. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
HAD TO CLIMBE STAIRS
NO HOT WATER
MORNING BREAKFAST NO EGGS ALL CARBS
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear AHMED M,Thank you for sharing your experience. We sincerely apologize for the inconvenience of having to climb stairs and the issues with hot water. We're also sorry to hear that breakfast options did not meet your expectations, as we aim to provide a variety of choices. Your feedback is invaluable, and we will address these concerns with our team to improve future stays. We hope to have the opportunity to serve you better next time!Sincerely, Hotel Manager
by A verified traveler
Posted 28 Oct 2024
This hotel was cozy for a big family,
Comment from Hotel Management
29 Oct 2024 by Hotel Manager, Hotel Management
Dear Yesenia,Thank you for your lovely feedback! We're thrilled to hear that our hotel provided a cozy atmosphere for your big family. We strive to create a welcoming environment where everyone can feel comfortable and at home. We look forward to welcoming you and your family back for another great stay!Sincerely, Hotel Manager
by A verified traveler
Posted 27 Oct 2024
Good stay
Comment from Hotel Management
28 Oct 2024 by Hotel Manager, Hotel Management
Dear Antonio,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 21 Oct 2024
Manager at front desk was extremely rude and unfriendly. Was given a room with 2 fulls which I paid for a room with a kind. Room was disgusting. Hotel was disgusting. Drug deals occurred in the parking lot. Would not recommend to my worst enemy
Comment from Hotel Management
22 Oct 2024 by Hotel Manager, Hotel Management
Dear Samantha,We are truly sorry to hear about your experience. This is not the level of service we strive to provide, and I apologize for the rudeness you encountered from our front desk staff. We take your concerns about the room and cleanliness very seriously, as well as the safety issues you mentioned. Your feedback is essential for us to improve, and we will address these matters with our team immediately. We hope for the opportunity to make things right in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 20 Oct 2024
Roachs on micowave when checking in ask for 1st floor said full but my friends cane later got 1st floor didnt ask
Comment from Hotel Management
21 Oct 2024 by Hotel Manager, Hotel Management
Dear susan,We noted your remark about roaches during your stay, which is very unusual. We take pest control measures regularly on our property, but we will investigate further. Anyway, please accept our apologies for the inconvenience. The problem will be completely resolved. You'll have a great time the next time you visit. We hope to see you again soon.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Oct 2024
Very good
Comment from Hotel Management
19 Oct 2024 by Hotel Manager, Hotel Management
Dear Homes,Thank you for your stay and the positive comments. Guest satisfaction is our biggest reward. We care for our guests and the people around us. Looking forward to welcoming you again. Sincerely, Hotel Manager
by A verified traveler
Posted 13 Oct 2024
That was pretty exhausted when I pulled in! I went in check in Process was nice and quick! They have a restaurant attached to the place called Flanigan’s, foods good and it’s very convenient if you just want to eat, go right back to your room and fall asleep!
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Chris,Thank you for sharing your experience! We’re glad to hear that the check-in process was quick and smooth, especially after a long day. It's great that you enjoyed the convenience and good food at Flanigan’s—nothing beats being able to grab a meal and head straight back to relax! We hope to welcome you back for another comfortable stay soonSincerely, Hotel Manager
by A verified traveler
Posted 12 Oct 2024
This is a very old facility. The building and room are in need of repair and upgrades. Very outdated. Fixtures rusted. Beyond that the amenities were rough. Breakfast was plain bagels and cereal. Shampoo and soaps in room were used. Clearly open and half full. There was also a layer of dust on most surfaces. The attendant at the desk was never there at the desk and would never answer calls. I will not be returning for another stay.
Comment from Hotel Management
14 Oct 2024 by Hotel Manager, Hotel Management
Dear Victoria,We sincerely apologize for the condition of the building, amenities, and cleanliness of your room. This is far below our standards, and we regret that your experience did not meet your expectations. Your concerns regarding the used toiletries, dusty surfaces, and lack of attentiveness from our staff will be addressed immediately. We appreciate your input and will use it to make improvements. We hope you’ll consider giving us another chance in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 10 Oct 2024
Due to the hurricane my flight got canceled and got my refund but when i told the hotel that my flight got canceled due to the hurricane they said they couldn't give me a refund even thou i didn't cancel. Money lost
Comment from Hotel Management
11 Oct 2024 by Hotel Manager, Hotel Management
Dear Nilsa,We have noted your comments as mentioned for further review and investigation. Please allow us time to do the necessary verification of your claims. We are sorry for any inconvenience.Sincerely, Hotel Manager
