Ratings based on 766 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Nov 2024
by A verified traveler
Posted 29 Oct 2024
Wifi barely worked, floors are falling apart, AC barely worked. However! It was cheap and did the thing.
Comment from Hotel Management
29 Oct 2024 by Sam, Hotel Management
Thank you for your feedback. We’re glad to hear that our pricing provided good value and that your stay served its purpose. However, I apologize for the issues you encountered with the Wi-Fi, flooring, and AC. Your experience is important to us, and we’re addressing these concerns to improve the comfort and functionality of our rooms.Thank you again for sharing your experience with us. We hope to make your next stay more comfortable and enjoyable!Warm regards,
by A verified traveler
Posted 24 Oct 2024
we were able to have a jacuzzi in our room
Comment from Hotel Management
25 Oct 2024 by Sam, Hotel Management
Thank you for your wonderful feedback and for rating us 4 out of 5! We're thrilled to hear that you enjoyed having a jacuzzi in your room—it’s always nice to have a little extra luxury during your stay.We appreciate your support and hope to welcome you back for another relaxing experience in the future!Warm regards,
by A verified traveler
Posted 21 Oct 2024
The room was just ok for cleanliness. Precarious parking situation on a very busy street. Spotlights on all night without better curtains to block more light coming into the room. The room smelled like smoke and was excessively dry. The people upstairs were walking around and moving furniture (?) at all hours of the night. Wifi was spotty. No amenities to speak of.....had to keep going to the office to get lukewarm water because I was so dehydrated. Chain lock on the door was broken. The guy at the front desk and the cleaning staff were friendly though.
Comment from Hotel Management
25 Oct 2024 by Sam, Hotel Management
Thank you for taking the time to share your feedback. I’m sorry to hear that your stay did not meet your expectations, and I sincerely apologize for the various issues you encountered.We appreciate your comments regarding the cleanliness of your room and the parking situation. I understand how frustrating it can be to deal with excessive noise from other guests and the discomfort caused by the lack of amenities. Your feedback about the light entering the room, the smoke smell, and the spotty Wi-Fi is important to us, and we will address these concerns with our team.I'm glad to hear that our front desk and cleaning staff were friendly; we value our team’s dedication to providing good service. However, I regret that this did not compensate for the challenges you faced during your stay.Thank you again for your feedback. We’re committed to making improvements, and I hope you’ll consider giving us another chance in the future.Warm regards,
by A verified traveler
Posted 13 Oct 2024
Could use a coffee maker in room.
Comment from Hotel Management
25 Oct 2024 by Sam, Hotel Management
Thank you for your feedback and for rating us 3 out of 5. We appreciate your honesty, as it helps us identify areas for improvement.I’m sorry to hear that your experience fell short of expectations due to issues with cleanliness, noise, and amenities. Your comments regarding the parking situation and room conditions are very concerning, and I assure you we will address these matters with our team.We hope to have the opportunity to improve your experience during a future stay. Thank you for sharing your thoughts with us!Warm regards,
by A verified traveler
Posted 7 Oct 2024
Convenient location
Comment from Hotel Management
7 Oct 2024 by Sam , Hotel Management
Dear Wylun, Thank you for your thoughtful review! We're delighted to hear that you found our location convenient. Your feedback is invaluable to us, and we’re always striving to improve. If there’s anything specific that would have made your stay a 4 star experience, please let us know. We hope to welcome you back soon!Best regards,
by A verified traveler from Kearny
Posted 3 Oct 2024
Great customer service! Clean and quiet property. Would most definitely stay there again! And recommend them. Thank you
Comment from Hotel Management
4 Oct 2024 by Sam, Hotel Management
Dear Yasmin,Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay and appreciated our customer service, cleanliness, and quiet atmosphere. Your recommendation means a lot to us, and we look forward to welcoming you back on your next visit!Best regards,
by A verified traveler from Commack
Posted 1 Oct 2024
Beds were uncomfortable. Dog friendly room was on third floor. No area on hotel grounds to walk dog.
Comment from Hotel Management
2 Oct 2024 by Sam, Hotel Management
Thank you for sharing your thoughts. I’m sorry to hear that the beds were uncomfortable and that the dog-friendly room didn’t meet your needs. We appreciate your feedback about the lack of walking areas for dogs, as it helps us improve our facilities. We hope to provide a better experience for you and your furry friend in the future! However please ask for a 1st floor next time you come visit us again.
by A verified traveler
Posted 30 Sep 2024
Comment from Hotel Management
2 Oct 2024 by Sam, Hotel Management
Thank you so much for the 5-star rating! We're thrilled to hear you had a great experience. If there's anything specific you enjoyed or any suggestions you have, feel free to share. We look forward to welcoming you back soon!
by A verified traveler
Posted 29 Sep 2024
The sheets looked unwashed and had stains and hair, along with the shower which was really disgusting, brown tub and hair inside as well. The room wasnt cleaned, that's for sure. The man at the counter was very friendly though.
Comment from Hotel Management
2 Oct 2024 by Sam, Hotel Management
Thank you for your feedback. I’m really sorry to hear about the cleanliness issues you experienced; that’s certainly not the standard we strive for. I’m glad to hear the staff member at the counter was friendly, but we recognize that cleanliness is a top priority. Your comments will help us address these concerns with our team. We appreciate your input and hope to provide a much better experience in the future.
