Ratings based on 750 Verified Reviews
3.3 Room cleanliness
3.6 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler from Floral Park
Posted 25 Sep 2024
The room was so smokey, the smell penetrated all of my belongings. Room still had trash in the trash cans from previous occupant. No toiletries. Other guests were loud and obnoxious.
I would not recommend and would never return.
Comment from Hotel Management
25 Sep 2024 by sam , Hotel Management
Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered, from the smoky smell in your room and leftover trash to the lack of toiletries and noise from other guests. This is far from the standard we aim to provide, and I regret that we failed to meet your expectations during your stay.Please know that we take your feedback seriously and will be addressing these concerns with our housekeeping and guest services teams to ensure these issues are resolved moving forward.We truly appreciate your feedback and are sorry that your experience was not what it should have been.Best regards,
by A verified traveler
Posted 20 Sep 2024
Property was quick & easy to get to after I got off I-80 however, you can tell it has been there forever and rebranded multiple times. Surrounding area is kind of sketchy (at the 7//11 Sonoco next door) and there are some weird looking people stumbling around on the street walking right by.
Also, DEFINITELY not worth $201 per night for two double beds. Considering the units themselves are kind of jenky. I'd say $99 would have been fair. Glad I only had to stay one night.
by A verified traveler from Somerset
Posted 16 Sep 2024
A decent place to stay. Quiet
Comment from Hotel Management
18 Sep 2024 by sam, Hotel Management
Thank you so much for taking the time to leave us a 4-star rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words mean a lot to our team and serve as a great motivator for us to continue delivering exceptional service.If there’s anything specific you enjoyed or any way we can make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Sam , Hotel Management
Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words mean a lot to our team and serve as a great motivator for us to continue delivering exceptional service.If there’s anything specific you enjoyed or any way we can make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 15 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Sam , Hotel Management
Thank you so much for taking the time to leave us a 5-star rating! We are thrilled to hear that you had such a positive experience during your stay with us. Your kind words mean a lot to our team and serve as a great motivator for us to continue delivering exceptional service.If there’s anything specific you enjoyed or any way we can make your next visit even better, please don’t hesitate to let us know. We look forward to welcoming you back soon!Warm regards,
by A verified traveler
Posted 15 Sep 2024
It was a place to stay for one evening to avoid a long drive home too late at night.
An attempt was made to make the room appear renovated via furniture which alludes to a nice place via the online pictures. Poorly laid flooring bows and dips when you walk on it. Musty, dank smell in the room was so bad we had to wash everything in the suitcase because it all smelled after one night. Sheets had holes in them; why you would even put them on the bed is beyond me. Dead bugs behind the toilet. Not sure what was used to clean the mirrors, but they were dirty and streaky. Broken toilet seat that slams down. Faucet to shower and jetted tub (not worth the upgrade at all) were loose and moved off the wall or tub if touched. Water barely gets warm, let alone hot. Air unit is ridiculously loud and kept shutting off. Riff raff hanging around the property makes you wonder what goes on there. We wouldn’t stay here again and wouldn’t recommend.
Comment from Hotel Management
15 Sep 2024 by Sam , Hotel Management
Thank you for taking the time to provide such detailed feedback on your recent stay. I sincerely apologize for the numerous issues you encountered, from the condition of the room to the overall atmosphere of the property. This is far below the standard we strive to offer our guests, and I regret that your experience was so disappointing.The cleanliness concerns, maintenance issues, and overall room condition you described are completely unacceptable. We will immediately address these matters with our housekeeping and maintenance teams to ensure these issues are resolved and do not happen again. Your feedback regarding the property's exterior and atmosphere is also concerning, and we will be reviewing our security and grounds maintenance procedures.I deeply regret that we did not meet your expectations, and I truly appreciate your honest input. If you would be willing to give us another chance in the future, we would be happy to ensure a much better experience.Best regards,
by A verified traveler
Posted 12 Sep 2024
Neighborhood little unsafe after dark. Smelled kinda musty
by A verified traveler
Posted 11 Sep 2024
Front desk was awesome and very friendly
Comment from Hotel Management
15 Sep 2024 by Sam , Hotel Management
Thank you for your kind words! We're thrilled to hear that our front desk team made such a positive impression with their friendliness and service. Your feedback means a lot to us, and we’ll be sure to share your compliments with the team.We look forward to welcoming you back soon!Best regards,
by A verified traveler
Posted 31 Aug 2024
For the most part, it was clean AC, which shut off in the middle of night wake up in a sweat no shower pressure other than that it was a place to sleep
Comment from Hotel Management
15 Sep 2024 by Sam , Hotel Management
Thank you for sharing your feedback. While we're glad to hear the room was mostly clean and provided a place to sleep, I apologize for the issues you encountered with the air conditioning and shower pressure. These inconveniences are certainly not the experience we aim to provide, and we will have our maintenance team address these concerns immediately.We appreciate your input, and we hope you’ll consider giving us another opportunity to provide you with a more comfortable stay in the future.Best regards,
by A verified traveler
Posted 23 Aug 2024
Property is very convenient for my needs
Comment from Hotel Management
23 Aug 2024 by sam, Hotel Management
Thank you for your perfect 5 out of 5 rating! We're thrilled to hear that our property met your needs and provided the convenience you were looking for. Your satisfaction is our top priority, and we’re glad we could make your stay a pleasant one.We look forward to welcoming you back in the future!Best regards,
