Ratings based on 40 Verified Reviews

4.8 out of 5
93% of guests recommend
4.9 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Mostly good! Good great.

Posted 22 Jul 2021 on Hotels
Food was really gorgeous. We had breakfast, dinner and cream tea there. All excellent. Room was very comfortable but small. Hotel garden lovely. Drinks great. Service was haphazard: often had to go inside to seek or give a food order, or request cutlery once food had come etc, as hard to flag someone down once we’d been seated/served. Some staff were welcoming, some were brusk. Hotel in beautiful town and was a lovely place. Overall, would go again.
Comment from Hotel Management
2 Aug 2021 by Leah , Hotel Management
Hello E Thanks for taking the time to review us and for your balanced feedback. I am sorry to hear the service was haphazard, this certainly isn't how it should be and will reviewing this with our Restaurant Manager. Best wishes, Leah Warren General Manager
5 out of 5
by A verified traveler

paradise in Painswick

Posted 21 Sep 2020 on Hotels
Beautiful setting, wonderful food, incredible service and super comfortable bedroom.
Comment from Hotel Management
26 Sep 2020 by Monika Smolarek, Hotel Management
Dear Eva, Thank you for lovely feedback. We are happy to hear you had a great time with us and enjoyed your dinner. Our team will be thrilled to read your review. Hoping to have you back soon. Best Wishes, Monika Smolarek Front of House Manager
4 out of 5
by A verified traveler

Posted 31 Aug 2020 on Hotels
Comment from Hotel Management
7 Sep 2020 by Monika Smolarek, Hotel Management
Dear Guy Thank you for your rating of the Painswick, we are happy that you enjoyed your stay. Best Wishes Monika Smolarek Front of House Manager
2 out of 5
by A verified traveler

A disappointment!

Posted 27 Aug 2020 on Hotels
Senior staff member was excellent, everything you would expect. The room was spacious but the shower door did not close, the safe battery was low and flies in the room when we arrived. There was a damp patch in the carpet at the entrance to the bathroom. The quilt on the bed was heavy for the time of year. The breakfast staff were not attentive, the food average. For the cost we paid, I would have expected better. This was not value for money.
Comment from Hotel Management
7 Sep 2020 by Monika Smolarek, Hotel Management
Dear Paul, Thank you so much for sharing your valuable feedback. You have raised all very valid points and we are grateful for that. All the maintenance and Housekeeping issues have been immediately addressed and I can only apologise if our Team at breakfast seamed not attentive; I will share your comments with the whole Team as we are always keen to learn the lesson. In the meantime, if you would like to share more details, please do not hesitate to get in touch. I hope you will give us another chance in the future. Warm Regards Monika Smolarek
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Mar 2020
5 out of 5
by A verified traveler

This traveler left a rating score only Posted 14 Feb 2020 on Hotels
5 out of 5
by A verified traveler from Waterford Ontario Canada

Posted 2 Nov 2019
This was an excellent small hotel that we would recommend to anyone. We wished we had more time to stay longer and do some local walks of the area. Food for our supper was excellent and the eggs benedict were perfectly prepared with a buttery sauce. The room was very spacious and well done and the full bathtub and separate shower was excellent too.
Comment from Hotel Management
2 Nov 2019 by Leah, Hotel Management
Dear Kevin Thank you for taking the time to write a review and for the recommendation! Hopefully you can return to us in the future for more walks! Best wishes, Leah Warren, General Manager
5 out of 5
by A verified traveler

Perfect hotel in the Cotswolds

Posted 20 Oct 2019 on Hotels
Beautiful, well-appointed, building in a beautiful setting. Many cozy nooks and charming places to relax in. Friendly and competent staff. And the restaurant is a delight - spacious, comfortable, and the chef is superb.
Comment from Hotel Management
25 Oct 2019 by Leah, Hotel Management
Dear Charles Thank you for reviewing us! Pleased to hear you had a delightful and comfortable stay. Best wishes, Leah Warren, General Manager
5 out of 5
by A verified traveler

Posted 30 Sep 2019
Beautiful property with fireplace in large sitting area, beautiful outdoor spaces, beautiful room and very good dining room. Staff was extremely friendly and helpful.
Comment from Hotel Management
2 Oct 2019 by Leah, Hotel Management
Thank you for reviewing us! Pleased to hear you liked all the facilities and the team looked after you well. Best wishes Leah Warren, General Manager
5 out of 5
by A verified traveler

Posted 23 Sep 2019 on Hotels
Great service from excellent attentive staff who were perfect!
Comment from Hotel Management
27 Sep 2019 by Leah, Hotel Management
Dear Heidi Thank you so much for the kind words, passing onto the team! Best wishes, Leah Warren, General Manager
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