Ratings based on 775 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Laurence Harbor
Posted 27 Sep 2024
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by A verified traveler
Posted 21 Sep 2024
Clean. Very good staff.
Comment from Hotel Management
22 Sep 2024 by Front Desk Supervisor, Hotel Management
Dear Elijah,Thank you for sharing your experience. We're delighted to hear that you found your room clean and appreciated our staff. Your positive remarks about the team's service mean a lot to us, as we strive to make every stay enjoyable for our guests.We hope to have the pleasure of welcoming you back again in the future. If you ever have any concerns or need assistance, don’t hesitate to contact us.Sincerely,Melanie T McKinneyFront Desk Supervisor
by A verified traveler
Posted 17 Sep 2024
Comment from Hotel Management
18 Sep 2024 by Front Desk Supervisor, Hotel Management
Dear Lidya,Thank you for your feedback. We understand that traveling with pets can sometimes lead to confusion, and we regret any inconvenience you may have experienced. As outlined in our pet policy, we only welcome dogs in designated pet-friendly rooms, which is also clearly stated on Expedia and at the time of booking.Because your reservation was past the cancellation period, we were unable to issue a refund, as per our policy. We appreciate your understanding and recommend contacting us directly for any future stays to ensure all your needs are met, especially if traveling with a pet.If you have any further questions or concerns, please don't hesitate to contact us.Warm regards,Econo Lodge Management
by A verified traveler
Posted 4 Sep 2024
Best price for the best hotel I’ve ever paid in my life!
Comment from Hotel Management
5 Sep 2024 by Barbara, Hotel Management
Hi, Steven! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Posted 1 Sep 2024
It was pleasant visit, staff were friendly
Good value of the money
Comment from Hotel Management
5 Sep 2024 by Barbara, Hotel Management
Hi, Karmveer ! Thanks for your amazing words of appreciation. Words like these drive us to work even harder. Have a wonderful day! Regards, Barbara
by A verified traveler
Posted 29 Aug 2024
Hotel looks okay but there are BEDBUGS in the mattress! I got biten by bedbugs a lot during my stay. Terrible!
Comment from Hotel Management
29 Aug 2024 by Joey, Hotel Management
We are sorry to hear about your experience, Fangtingyu! Request to consider this as an off case, as cleanliness is one of the basic priorities in our hotel. Do give us another chance to host you soon and we will ensure that you experience the comfort and hospitality we are known for. Regards, Joey
by A verified traveler
Posted 24 Aug 2024
It was a good place to stay.
Comment from Hotel Management
27 Aug 2024 by Front Desk Supervisor, Hotel Management
Dear Arthur,Thank you for your kind words and for choosing to stay with us in room 140. We're glad to hear that you found our hotel to be a good place to stay!We always aim to provide a comfortable and welcoming environment for our guests, and it's great to know that we met your expectations. If there's anything we can do to make your next visit even better, please don’t hesitate to let us know.We look forward to welcoming you back whenever you're in the area.Safe travels!Sincerely,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast
by A verified traveler
Posted 21 Aug 2024
Room was poor quality and the bathroom water was running all night
Comment from Hotel Management
22 Aug 2024 by Front Desk Supervisor, Hotel Management
Here’s a response tailored to Aly Dugan's review:Dear Aly,Thank you for sharing your feedback with us. We are genuinely sorry to hear that your experience did not meet your expectations.Regarding your stay in room 201, we investigated the issue of the bathroom water running all night. We found that the toilet was indeed running and have since fixed the issue to prevent any future occurrences. We appreciate you bringing this to our attention, as we are committed to maintaining the quality of our rooms and minimizing water waste.We did not receive any other complaints about this issue from guests who stayed in the room before or after your visit, and it was not reported during your checkout. We always encourage guests to inform us of any problems during their stay so we can address them immediately and ensure a more comfortable experience.Thank you again for your feedback. We are dedicated to improving our services and hope you will consider staying with us again.Sincerely,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast
by A verified traveler
Posted 19 Aug 2024
Good service
Comment from Hotel Management
20 Aug 2024 by Front Desk Supervisor, Hotel Management
Dear Kaynaff,Thank you so much for your wonderful 5-star review! We're thrilled to hear that you enjoyed our service. Providing excellent service is our top priority, and it's always rewarding to know that our efforts made your stay a great one.We look forward to welcoming you back on your next visit!Best regards,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast
by A verified traveler
Posted 12 Aug 2024
Comment from Hotel Management
20 Aug 2024 by Front Desk Supervisor, Hotel Management
Dear Stefan,Thank you for your positive review! We’re glad to hear that you had a good stay with us and that our hotel met your needs. Your feedback is much appreciated, and we're always striving to make each guest's experience even better.If there’s anything specific that would have made your stay a 5-star experience, we’d love to hear your suggestions. We hope to welcome you back for another visit in the future!Best regards,Melanie T. McKinneySupervisor, EconoLodge Streetsboro-Cleveland Southeast
