Ratings based on 199 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.8 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Aug 2024
The views are spectacular , the staff at the reception are nice, not that much at the Zion spa . English is a problem , they all speak Slovak and polish. No air condition in the whole hotel. How come , a 5 star hotel without air condition in the summer where temp is 95. They asked us to open the window and they brought us a fan from 1990 . All the bugs in the valley end entering through the open window. Breakfast is greasy and don’t expect any one to smile at you. Definitely , not worth the money, few other options in the area probably better. Over priced with less amenity . Not to mention , the spa receptionist did have much of decency . If you don’t speak Slovak , look somewhere else.
Comment from Hotel Management
20 Aug 2024 by Kathrin Noll, General Manager , Hotel Management
Dear Anas,Thank you for sharing your individual comments on your recent stay. Grand Hotel Kempinski High Tatras is majestically positioned in the heart of the Tatra National Park. Since 2009 the hotel has been operating as the only 5* hotel with international management.Please be informed that all our staff members in the guest service area are multilingual. Therefore, we are pleased to assist our guests in various languages. The Hotel is positioned at 1.361 meters above sea level. Clean air provides an alpine climate and therefore temperatures at the nights are on a better refreshing level. Based on this we recommend to our valued guests to open the windows. We believe that we will be able to welcome you back, as Strbske pleso is indeed a very picturesque location which provides all year round fantastic outdoor activities. With my best personal regards,Kathrin NollGeneral Manager
by A verified traveler
Posted 2 Aug 2024 on Hotels
by A verified traveler
Posted 18 Jul 2024 on Hotels
by A verified traveler
Posted 10 Jul 2024 on Hotels
Perfect!
Comment from Hotel Management
14 Jul 2024 by Grand Hotel Kempinski High Tatras, Hotel Management
Dear Pavlina,thank you for sharing wonderful review expressing your highest satisfaction after your recent visit at charming Grand Hotel Kempinski High Tatras. We are pleased to see that you have spend amazing time with us and are looking forward to your soon visit back at the mountain romance at Strbske Pleso. Best regardsKathrin NollGeneral Manager
by A verified traveler
Heaven on earth!
Posted 9 Jun 2024 on HotelsAmazing hotel! Loved every minute of our stay. Incredible service, great breakfast, nice rooms and the spa was an absolute dream!
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 12 Oct 2023 on Hotels
We had high hopes for this hotel, it was overall disappointing. We were given a room with a view to some rocks we had to pay extra to have something to see. They said that since we booked through Expedia....we don t get the same advantages as other customers, this is not a 5 star thing to say at the reception. The restaurant food was simply atrocious, I paid 60 euros for the worst piece of stake I had in my life, ever. Do NOT go to that restaurant, you have been warned. The bar and the spa are the only things we actually liked, 99% of the staff are very well trained and very polite.
Comment from Hotel Management
13 Nov 2023 by General Manager, Hotel Management
Dear Mr. Gabriel, thank you for your time to share a subjective feelings after your return from magical High Tatras area. Furthermore, thank you for praising Lobby Lounge atmosphere with crackling open fire while savouring the largest selection of wine, cognacs and whiskeys while being taken care of by attentive, well trained and polite hotel personnel. On the other hand, we feel very sorry for not being able to fit to your taste at the restaurant, where the Chef and his team prepares fine dining experience for our valued guests. You may address room preferences directly to my colleagues at Reservations department or at the main reception, where my colleagues do their best to satisfy your needs. We believe that you will give us a chance to convince you about our excellent service in near future. Best regards, Kathrin Noll, Genereal Manager
by A verified traveler
Posted 30 Sep 2023
by A verified traveler
Posted 24 Aug 2023
Very much a top luxury Hotel with priced accordingly. Staff and service excellent. Spa great for relaxing with Bar service and stunning views. Rooms luxurious and views either side of the Hotel stunning. The Hotel set on the beautiful Strba Tarn against a backdrop of stunning mountains. Great walks / hiking trails very worthwhile but note they are long and quite hard to hike (proper footwear essential).
Highly recommended Hotel.
Thank you for our stay.
Comment from Hotel Management
27 Aug 2023 by Kathrin Noll General Manager, Hotel Management
Dear Robert, thank you for sharing your exceptional experience about your recent stay at Grand Hotel Kempinski High Tatras. The location of the hotel is indeed unique, at the shore of the glacier lake Strbske Pleso with unspoiled views of the High Tatras mountains where you are invited to discover nature or to recharge within fresh alpine climate air during each year season. We feel honored for your praise of the hotel staff for excellent service. We are looking forward to the opportunity of welcoming you soon back to the tranquility of magnificent landscapes at Strbske Pleso. With my best personal regards, Kathrin NollGeneral Manager
by A verified traveler
Posted 8 Jun 2023
Amazing hotel situated by the lake. Highly recommended, the staff were super friendly and the facilities were top notch.
Comment from Hotel Management
9 Jun 2023 by KN, Hotel Management
Dear Johnny Mai, thank you for your time and effort to share with us your experience after having visited the mountain fairy tale of Grand Hotel Kempinski High Tatras. We likely read your comments that you have enjoyed a great hotel with best facilities toward magnificent mountains which surround our hotel and underline its inner beauty. Moreover, thank you for commenting nicely about super great experience with amazing hotel staff. Dear Johny Mai, we look forward to your next visit on the shore of glacier lake Strbske Pleso. Best regards, Kathrin Noll, General Manager
