Ratings based on 963 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Dec 2024
Hotel was situated in very picturesque grounds.
by A verified traveler
Posted 17 Dec 2024
Beautifully decorated for Christmas. Lovely clean room, great views, lovely breakfast.
by A verified traveler
Posted 8 Dec 2024
A beautiful GradeII listed building, a superb spa facility and excellent food but it was let down by dreadful service from the front of house staff.
On arrival we were greeted by ‘you alright’ - we expected perhaps ‘good evening, how can I help?’ Or something similar. We were then told our room number and where it was and as no further information seemed to be forthcoming we had to ask questions to ascertain what time breakfast was, where it was, where the bar was, where the spa was, did we need to book anything etc etc. Surely guests need to know this information and so it should be naturally volunteered?
The spa was superb but the staff were lackadaisical and disinterested. For many people it might be the 1st time there and volunteer how to get into the outside pool? That padlocks are available for a refundable £1?
Finally….dinner!!! We had a reservation for 1915. We arrived on time and waited by the sign…no staff. We popped our heads in the dining room and got some attention and were seated. We then sat for 30 mins before any order for drinks or food was taken. 15 mins later we saw our wine arrive in the room - it was delivered to us 5 mins later. White wine….which was definitely not cold. We asked for ice to cool it - twice we did this before served. Food was excellent but after finishing, waiting for plates to be cleared and dessert offered for another 25 mins we gave up and left. There was a function going on but things shouldn’t compromise service for other guests.
Comment from Hotel Management
20 Dec 2024 by Reception, Hotel Management
Good evening,Thank you for your feedback. I have passed your comments onto the relevant department managers for them to investigate.We are due a refurb in 2025 and really hope to be able to welcome you back and wow you.
by A verified traveler
Posted 24 Nov 2024
Check in was quick and easy , reception staff friendly . On entry to our room it’s dated , carpet very worn curtains torn and pelmet hanging off . On the window cill there were 2 dead ladybirds which made us think that the room hadn’t been cleaned . There were also flys in the room this raised alarm bells and we made our way back to reception . There were quite a few people waiting to be checked in so we waited to speak to staff when was quieter . As soon as we raised our concerns we was upgraded to the other side of the hotel in the Henry suite . Nice room still dated but clean .
Beds comfortable and slept well .
Breakfast next morning was good with a wide choice from hot food to cereal and pastries.
Would we stay again unfortunately not .
Comment from Hotel Management
8 Dec 2024 by Reception, Hotel Management
Good morning,Thank you for your review. I will pass your comments on.Or hotel is due to have a total refurb at the start of 2025 and we really hope you will come back and see the new Welcombe Hotel. We hope to see you again soon. Reception.
by A verified traveler
Posted 21 Nov 2024
by A verified traveler
Posted 14 Nov 2024
by A verified traveler
Posted 10 Nov 2024
Lovely property and location. Spa was great, although jacuzzi and outdoor area not working on Sunday. Breakfast was good, not excellent, rooms fine, just a little tired and dated. Expected of this type of hotel though. Lounge area, bar and gardens lovely
Comment from Hotel Management
20 Dec 2024 by Reception, Hotel Management
Good evening,Thank you for your review. We really appreciate it. We are due a refurb to start in 2025 and we would love to welcome you back to see our improved hotel.
by A verified traveler from CONCORD TOWNSHIP
Posted 8 Nov 2024
This property is very charming. Lovely grounds and quite peaceful. Staff was very pleasant and helpful.
Comment from Hotel Management
20 Dec 2024 by Reception, Hotel Management
Good evening,Thank you for your 5/5 review, we really appreciate it.
by A verified traveler
Posted 4 Nov 2024
Beautiful place. Very close to the main center
Comment from Hotel Management
6 Nov 2024 by Reception., Hotel Management
Good evening,Thank you for your review. We hope to see you again soon.
by A verified traveler
Posted 2 Nov 2024
Comment from Hotel Management
3 Nov 2024 by Reception, Hotel Management
Thank you for your review.
