Ratings based on 976 Verified Reviews
4.4 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Jan 2025
Good price, spacious room, perfect location.
Comment from Hotel Management
18 Jan 2025 by Tracey , Hotel Management
Thanks for a great review Hugo!We hope to welcome you back in the near future
by A verified traveler
Posted 14 Jan 2025
Good
Comment from Hotel Management
15 Jan 2025 by Fiona, Hotel Management
Thank you for your review Andrew, we do hope to welcome you back.
by A verified traveler
Posted 8 Jan 2025
A great place to stay. Walking distance to theatre etc and lovely position by the river. Friendly staff and pleasant room although temperature too hot in room. Would definitely stay again.
Comment from Hotel Management
8 Jan 2025 by Tracey, Hotel Management
Thanks for a great review Elizabeth!We look forward to welcoming you in the future Tracey
by A verified traveler
Posted 7 Jan 2025
This hotel is first class for its location to the RSC theatre, which was what we needed on this visit. Having said that, it would be suitable for visiting the birthplace, high street etc too, if mobility is not an issue because it is right next to the river, just the other side from the theatre, with the Bridgefoot pedestrian bridge just outside and pretty much level access. We visited at a very quiet time of the year and so service in bar and food service at breakfast were both very fast. We will have to visit again at a busier time to see if that is always the case!
Our room was quiet and comfortable, the bed was large as well as snuggly and what a treat to have a window that can actually be opened for fresh air fiends like us! We were in room 5, on the ground floor.
Comment from Hotel Management
8 Jan 2025 by Tracey ~, Hotel Management
Thanks for a great review Heather!We look forward to welcoming you in the future Tracey
by A verified traveler
Posted 3 Jan 2025
We had a lovely stay, friendly helpful staff. Lovely room, comfortable bed. Would recommend it to anyone wanting a peaceful stay really close to the town and theatres, restaurants etc. Everything is within walking distance and the walk is very picturesque too.
Comment from Hotel Management
4 Jan 2025 by Tracey, Hotel Management
Thanks for the lovely review Lindsay!We look forward to welcoming you again in the future
by A verified traveler
Posted 1 Jan 2025
The hotel itself was nice - reception looked lovely though corridors a bit dated, and the room was wonderful. Sam on reception greeted us and was incredibly thoughtful about room placement (we didn’t want the noise above the bar!). It was a lovely welcome but a bit ironic.
We have stayed in dog friendly hotels before and never had an issue - however, a neighbouring room to us left their dogs alone for 4 hours (against hotel policy) and they were barking and whining and scratching very loudly the entire evening. We had only booked one night away here as it seemed perfect to relax, but unfortunately it was hard to get any rest with the constant noise. We told reception many times, and they simply said they couldn’t get through on the phone to the owners. No offer to move us, or do anything to make our evening better. It was incredibly sad to hear distressed animals for the entire night.
I understand things can be out of a hotels control, but if you’re wanting a relaxing break I’d pick any of the similar priced hotels nearby. We likely won’t return.
by A verified traveler
Posted 1 Jan 2025
We have stayed at Swan’s nest twice, and have had a good stay both times!
The beds are a good size, pillows are nice! Bathroom was clean and nice toiletries!
We had to pay for car parking but only £8 overnight, so not too bad!
Breakfast was really good.
Great location to walk into Town.
The only downside was no beer on New Years Eve afternoon! we like to have a couple of pints late afternoon, all the beer pumps at the bar were out of beer, not ideal on New Years Eve!
Comment from Hotel Management
1 Jan 2025 by Fiona, Hotel Management
Thank you for your review Jo, we are delighted you enjoyed your stay with us.I have passed your comments about the bar over to the Bistrot team.We hope to welcome you back in 2025
by A verified traveler
Posted 11 Dec 2024
Great hotel great location
Comment from Hotel Management
12 Dec 2024 by Fiona, Hotel Management
Thank you for your lovely review Kelly, we are delighted you enjoyed your stay with us, and we hope to welcome you back again soon.
by A verified traveler
Posted 4 Dec 2024
We are regulars at this hotel. Room spacious and bed comfortable. Shower was over bath and the shower screen leaked creating a wet floor. Bed sheet was marked even though it had been laundered. Staff apologised but because I had pre paid through Expedia they could only compensate by removing parking charge.
Comment from Hotel Management
5 Dec 2024 by Fiona, Hotel Management
Thank you for your lovely review Lynne, we are sorry that your stay with us this time wasn't up to our usual standards, I passed your comments over to the relevant departments.We hope to welcome you back again soon
by A verified traveler
Posted 4 Dec 2024
A nice hotel with on site parking, have stayed here many times. Within easy walk of town centre. Pub and separate restaurant on site. Rooms in the newer part at the back are very quiet. Great staff.
Comment from Hotel Management
4 Dec 2024 by Silvia, Hotel Management
Thank you Gillian for taking the time to leave us a positive review! We hope to welcome you back in the near future.Kind regards,
