Ratings based on 50 Verified Reviews
4.1 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Could be better, could be worse….
Posted 31 Aug 2022 on HotelsThe hotel was ok, no more or no less than that. The pictures on the website were all of the newer bit of the hotel by the looks of it. Our room even said “old” on the invoice I signed.
Bed ok, room had good furniture but too much of it so barely room to move. Window to a fire exit that kept banging in the wind. Shower screen might as well have been wire mesh as water leaked everywhere and flooded the bathroom which looked to have been happening for a while looking at the water staining / state of the silicone.
It cost £70 for the night (excl parking), if I’d have paid much more I wouldn’t be happy.
Reception staff friendly and welcoming.
by A verified traveler
Posted 28 Aug 2022 on Hotels
Nothing special about the hotel. The building is dated, strugfled to close windows. Biggest challenge is nonrampa for push chairs especially if you have room in the lower wing, you need to go up a flight of stairs and come down another flight to a different part of the building.
The breakfast was nice.
by A verified traveler
Very good trip
Posted 28 Aug 2022 on HotelsOverall it was a lovely experience . Staff was ok and bar service was really good . Beautiful place very family friendly . Only issue is the parking which I had to pay for extra while on their website it is not highlighted there.
by A verified traveler
Posted 27 Aug 2022 on Hotels
by A verified traveler
Posted 8 Aug 2022 on Hotels
by A verified traveler
Value of money
Posted 4 Aug 2022 on HotelsVery walkable to the town center, but is in a relatively quite location.
Room was large for solo traveler, room was clean but there was moulds on the bedsheet which was very disappointing. Breakfast was ok
Comment from Hotel Management
11 Aug 2022 by Amy, Hotel Management
Thank you for taking the time to review your recent stay. I am glad you found the location of the hotel good and in walking distance to the town centre. We hope to welcome you again to Stratford-upon-Avon in the near future.
Kind Regards,
Amy
Reservations Manager
by A verified traveler
Posted 2 Aug 2022
Where do I start?! There is absolutely no way that this hotel is a 4 star, if it was up to me it would be a 2.. if that.
The car park is tiny, when I arrived there was no spaces so had to park at another one near by. When I checked into my room it not only absolutely stank of sick but it looked NOTHING like that photos. I booked a premium double room and the bed didn’t even have a headboard. The bathroom was so dated (all photos show new modern bathrooms) the carpets and walls were stained as well. I couldn’t stay in the room for more than 5 minutes because of the smell of sick. I complained and got changed to another room which is supposed to be a “upgrade” the only difference was the fact that the bed had a headboard and the bathroom was more updated. That evening we went to find their restaurant which we found that they don’t have!! Even though on their amenities on Expedia it says they do.
When I got to my room that night was the hottest room I have ever slept in. It had a tiny window that did nothing, I was sweating buckets all night had about 1 hours sleep. Called reception 5 times to ask for a fan and no one picked up.
I stay in different hotels 5 nights a week and this is by far one of the worst experiences I’ve ever had. Will never be staying here again!! DO NOT RECOMMEND
by A verified traveler
Posted 1 Aug 2022 on Hotels
Comment from Hotel Management
11 Aug 2022 by Amy, Hotel Management
Dear Anthony,
Thank you for reviewing your recent stay with us at the Grosvenor Hotel. We hope to welcome you back to Stratford-upon-Avon in the future.
Kind Regards,
Amy
Reservations Manager
by A verified traveler
Posted 31 Jul 2022 on Hotels
This is far from a four star hotel. More like an old care home. Corridors smell musty. Rooms need updating. Old thin towels are like sandpaper.
by A verified traveler
3 night solo trip
Posted 30 Jul 2022 on HotelsRoom & bathroom clean. Check in took about 10 minutes, apart fron that service was good. Ideal location for walking in to centre.
Comment from Hotel Management
11 Aug 2022 by Amy, Hotel Management
Dear Mark,
Thank you for taking the time to review your recent stay with us. I am delighted to hear you found our location ideal for the town centre and that the hotel service was good. We hope to welcome you back to the Grosvenor Hotel in the near future.
Kind Regards,
Amy
Reservations Manager
