Ratings based on 907 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
We had an interconnecting room - double on one side and twin on the other. Each room also had a put up bed in for larger families. We loved the warm pool, games room and outdoor activity such as the chess board. The reception desk was very friendly. A short drive into Stratford Upon Avon. Thanks for a lovely stay.
Comment from Hotel Management
31 Dec 2024 by Loanne , Hotel Management
Dear Charlotte, Many thanks for the feedback. We are delighted to hear that you were able to make the most of our interconnecting rooms and our spa facilities. Your kind words shall be passed onto our excellent Reception Team!We look forward to seeing you again soon, many thanks!
by A verified traveler
Posted 29 Dec 2024
Hotel accept animals , unfortunately, had a happy happy one next door, which woke us a number of times
Comment from Hotel Management
31 Dec 2024 by Loanne , Hotel Management
Dear Anthony, Many thanks for the feedback. We are sorry to hear you were awoken a couple times. Unfortunately, we aren't responsible for other guests behavior, but our Team will always do our best to help a situation when it's been reported. We hope to see you again soon, many thanks!
by A verified traveler
Posted 23 Dec 2024
Our bathroom was not clean and the whole place needed an update, but the staff were very good
Comment from Hotel Management
24 Dec 2024 by Loanne, Hotel Management
Dear Josh, Thank you for taking your time to provide us with feedback following your recent stay. We are sorry to hear your disappointment regarding the bathroom cleanliness. We shall ensure that comments are passed onto our Head Housekeeper. We hope to see you again, many thanks!
by A verified traveler
Posted 22 Dec 2024
Great receptionist- very helpful. Nice facilities and good value.
Comment from Hotel Management
23 Dec 2024 by Loanne, Hotel Management
Dear Harriet, Thank you for the feedback following your recent experience. We are delighted to hear that you were able to make the most of our hotel and spa facilities. I shall ensure that your kind words are passed onto our fantastic Reception Team! We look forward to seeing you again soon, many thanks!
by A verified traveler from Merritt island
Posted 23 Nov 2024
Beautiful hotel and the area outside was beautiful
Comment from Hotel Management
26 Nov 2024 by Loanne, Hotel Management
Dear Lisa, Thank you for the feedback. We are delighted to hear that you had a fantastic exepreince and that you were able to explore the hotel grounds. We look forward to seeing you again soon, many thanks!
by A verified traveler
Posted 4 Nov 2024
Position staff very friendly
Comment from Hotel Management
5 Nov 2024 by Loanne, Hotel Management
Dear Brian, Many thanks for the feedback. It's fantastic to hear that all staff provided professionalism. We look forward to seeing you again soon, many thanks!
by A verified traveler
Posted 22 Oct 2024
Comment from Hotel Management
23 Oct 2024 by Loanne, Hotel Management
Dear Leva, Thank you for the feedback. We are delighted that you had a fantastic exepreince. We look forward to seeing you again soon, many thanks!
by A verified traveler
Posted 20 Oct 2024
The manor was brilliant we loved the place and its facilities. The staff were lovely and really helpful.
Comment from Hotel Management
21 Oct 2024 by VG, Hotel Management
Dear Chloe,Many thanks for your lovely feedback! We hope to welcome you back to the hotel again soon!
by A verified traveler
Posted 19 Oct 2024
Very noisy @ night!
Comment from Hotel Management
20 Oct 2024 by vg, Hotel Management
Dear Trevor,Many thanks for your feedback. I am sorry to hear that you found the hotel to be noisy at night. Whist thw hotel cannot be responsible for other guests, when made aware of any noise complaints at the time, our team will always do their best to monitor and deal with any guests who are making noise which is disturbing others.We hope to welcome you back again in the future to provide an better experience.Many thanks
by A verified traveler
Posted 17 Oct 2024
Bar staff very friendly and helpful. The burger was very good but pasta was average. Good buffet breakfast. Dining room staff are mainly helpful. The room feel a bit dark and dated.
Comment from Hotel Management
18 Oct 2024 by Loanne, Hotel Management
Dear Jenny, Many thanks for the feedback. We are delighted to hear that you enjoyed your dining experiences with us. Your kind words shall be passed onto our Bar Team! We look forward to seeing you again soon, many thanks!
