Ratings based on 696 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Fantastic hotel in the middle of Stratford-Upon-Avon. Fabulous mix of old and new buildings. We stayed in a king size room in the modern part of the hotel. Everything we needed and a beautiful bathroom. Really great breakfast.
Comment from Hotel Management
1 Jan 2025 by Roxanne, Hotel Management
Dear Felicity, Thank you for your wonderful review! We're glad you enjoyed the blend of old and new, your modern king-size room, and our great breakfast. We hope to welcome you back to Stratford-Upon-Avon soon!Kind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 14 Dec 2024
Really lovely hotel in a fantastic location. Bed was a little hard for us (but I know some people prefer that) but overall we had a comfortable stay. The staff were friendly and very helpful. We plan to return again in the spring/summer so we can enjoy the beautiful hotel garden. Highly recommended.
by A verified traveler
Posted 14 Dec 2024
Hotel has that wow factor when you walk in which i love. The staff are well presented and very friendly to deal with.
The tooms are so quirky with their different themes.
A few issues with ours, it was roasting and the heating didnt turn off and the table in our room was about to fall down
But a great location for exploring and the bar area/pub is great for meeting up and chilling albeit pricey
Comment from Hotel Management
16 Dec 2024 by Roxanne , Hotel Management
Dear Kerry, Thank you for your lovely feedback! We’re thrilled you enjoyed the hotel’s wow factor, quirky themed rooms, and our friendly staff. We’re sorry to hear about the issues with the heating and the table in your room and will address these promptly. It’s great to know our location and bar area added to your experience, and we hope to welcome you back for an even better stay soon!Kind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 28 Nov 2024
Very nice hotel in a great spot.
Comment from Hotel Management
28 Nov 2024 by Roxanne, Hotel Management
Dear Andrew, Thank you! We're glad you enjoyed our hotel and its great location. We hope to see you again soon!Kind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 27 Nov 2024
I stayed for 7 nights and had a wonderful experience. The hotel boasts a fantastic location, and the staff is professional and genuinely helpful. The breakfast was excellent, offering various options to suit different tastes. Overall, I thoroughly enjoyed my stay and will book here again the next time I visit Stratford-upon-Avon.
Comment from Hotel Management
28 Nov 2024 by Roxanne, Hotel Management
Dear Netanel, Thank you for your glowing review! We're delighted to hear you had a wonderful 7-night stay and that our central location and professional, helpful staff made your visit enjoyable. It’s great to know you appreciated the variety at breakfast. We look forward to welcoming you back on your next visit to Stratford-upon-Avon!Kind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 12 Nov 2024
Hotel is a great distance to the Shakespeare theatre and center of town. Rooms are gorgeous and top notch will recommend this hotel to everyone.
Comment from Hotel Management
13 Nov 2024 by Roxanne, Hotel Management
Dear Marta, Thank you so much for your wonderful review! We're thrilled to hear that our location near the Shakespeare Theatre and the town center was convenient for you. It’s also fantastic to know you enjoyed our rooms and found them to be top-notch. We appreciate your recommendation and look forward to welcoming you back for another memorable stayKind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 19 Oct 2024
This is a lovely hotel. Check in staff was very friendly but gave conflicting info about the hotel amenities between us and our friends. Location was perfect for walking around town.
Comment from Hotel Management
20 Oct 2024 by Roxanne, Hotel Management
Dear Charles, Thank you for your kind words and feedback. We’re glad you enjoyed our hotel and its convenient location. We apologize for the conflicting information you received about our amenities and appreciate you bringing this to our attention. We will work on improving our communication to ensure all guests receive consistent and accurate information. We hope to welcome you back for an even better experience in the futureKind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 15 Oct 2024
Lovely hotel. Will stay again. Thanks
Comment from Hotel Management
17 Oct 2024 by Roxanne, Hotel Management
Dear King, Many Thanks for your review, we hope to see you again soon. Kind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 12 Oct 2024
Comment from Hotel Management
13 Oct 2024 by Roxanne, Hotel Management
Dear Norberto, Many Thanks for the 5/5 reviewKind RegardsRoxanne HopkinsOperations Manager
by A verified traveler
Posted 1 Oct 2024 on Hotels
Comment from Hotel Management
2 Oct 2024 by Frankie , Hotel Management
Thank you for your great reviewWe hope to welcome you back to the hotel for another stay!Kind Regards, Frankie
