Ratings based on 968 Verified Reviews
3.5 Room cleanliness
3.9 Service & staff
3.9 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 Nov 2024
Comment from Hotel Management
21 Nov 2024 by hotel manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
20 Nov 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you so much for the perfect 5 out of 5 rating! We’re thrilled to hear you had an amazing stay. Your support means the world to us, and we can’t wait to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Property is dated and dirty. No easy way to get luggage to room. I found a CPAP mask and wrappers under bed (dog pulled them out), disgusting. Room smelled musty. Rundown property, low quality breakfast.
Comment from Hotel Management
19 Nov 2024 by hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback. We regret to hear about the cleanliness issues and challenges you experienced during your stay. This is far below the standard we aim to uphold, and we will address these concerns with our team immediately.Your comments about the dated facilities and breakfast quality have been noted, and we’ll use them to make necessary improvements. We sincerely apologize for the inconvenience caused and hope to provide you with a better experience in the future.Sincerely, Hotel Manager
by A verified traveler from Salem
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Hotel manager, Hotel Management
Dear Guest, Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5 Star Review on your next stay. Sincerely, Hotel Manager
by A verified traveler
Posted 12 Nov 2024
This is an older property so some things are dated and could be updated . Comfortable and clean rooms and bedding. If your looking for an affordable place to stay for a few nights near the Sights and Sounds theater this is a good place to stay. Basic breakfast is included. The women working nights was super helpful.
Comment from Hotel Management
13 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for sharing your feedback! We're delighted you found our rooms comfortable and clean, and we appreciate your kind words about our helpful night staff. It’s wonderful to know our location was convenient for your visit to the Sights and Sounds Theater.We understand that some areas could benefit from updates, and we’re actively working to enhance the experience for all our guests. We hope to welcome you back for another pleasant stay!Sincerely, Hotel Manager
by A verified traveler
Posted 8 Nov 2024
I liked the inn but our room was not very clean
Comment from Hotel Management
9 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear you liked the inn, but we sincerely apologize for the cleanliness issue in your room. We take such matters seriously and will address this with our team. Your insights help us improve, and we hope to provide you with a better experience next time!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Nov 2024
No vending machines. No plug for the bathtub, had to use a washcloth to hold water in the tub. The refrigerator was not plugged in and no door on the freezer.
Comment from Hotel Management
4 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re sorry to hear about the issues you encountered during your stay. Your comments regarding the vending machines, bathtub plug, and refrigerator have been noted, and we will address these concerns with our team to improve our services. We appreciate your insights and hope to provide a better experience in the future!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Nov 2024
The property was in a great location. Our only issue was when we went to check in the lady at the front desk was arguing back and forth with another worker behind the desk instead of taking care of the customers checking in and we were starting to back up a bit. Our room was clean and comfortable. Did have a slight musty odor but we had a diffuser with us and it was fine.
Comment from Hotel Management
2 Nov 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback! We’re glad to hear you enjoyed our great location and found your room clean and comfortable. We apologize for the check-in experience and appreciate your patience during that time. Your comments about the musty odor will be addressed as we strive to enhance our guests' comfort. We hope to welcome you back for an even better stay!Sincerely, Hotel Manager
by A verified traveler
Posted 1 Nov 2024
Fun stay in Lancaster! Def an older hotel but quiet, comfortable with a free breakfast!
Comment from Hotel Management
1 Nov 2024 by Hotel manager, Hotel Management
Dear Guest,Thank you for your lovely review! We’re thrilled to hear that you enjoyed your stay in Lancaster and found our hotel quiet and comfortable. It’s great to know that you appreciated the complimentary breakfast as well.We hope to welcome you back for another fun stay soon!Sincerely, Hotel Manager
by A verified traveler
Posted 30 Oct 2024
I highly recommend
Comment from Hotel Management
31 Oct 2024 by Hotel manager, Hotel Management
Dear Guest,Your kind words mean so much to us, and we're pleased to get such great feedback from you. I'm glad you will stay again and recommend us to others. Your comments indicate that we're meeting our goal of serving our guests well. We want to invite you to stay with us again when possible so you can experience our hotel and this area again. We'll be here for you when you need us.Sincerely,Hotel Manager
