Ratings based on 495 Verified Reviews
3.8 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 Nov 2024
The staff was very very nice and they somehow could speak German.
We recommend this hotel!
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 25 Aug 2024
A location close to Gare de Strasbourg.
by A verified traveler
Great renovated room
Posted 25 May 2024 on HotelsA very nicely renovated room overlooking the gare de strasburg. Good location for exploring. No fridge or tea/coffee facilities in the room.
Lower floors are still being renovated so request a renovated room.
by A verified traveler
Posted 30 Apr 2024
by A verified traveler
Posted 13 Dec 2023
Situated very close to the railway station in a good area. Reception staff were very pleasant and helpful. Good view from the room. Bed comfortable.
Although we paid for a superior room, it was very disappointing. There was a new shower, wash basin and toilet but there were brown water stains on the ceiling above. The rest of the room was in dire need of renovation. All the paintwork was chipped or very badly painted. The wardrobe mirror door had a large crack which was covered over with sticky tape.
The carpet was old, thin and uneven. A trip hazard.
The hotel was informed in advance that one of the party was gluten free. We stayed 4 nights bed and breakfast. Bread rolls were provided for 3 mornings but we were told there were none on the other morning, nor was there any fruit salad. The bread problem was remedied when the receptionist had ‘a word’ with the waitress but there was no fruit salad that day. The website showed boiled egg but this didn’t materialise until the second day after we spoke to the receptionist again.
by A verified traveler
Posted 12 Dec 2023
The carpet in our room was disgusting. It was lumpy and dirty. The water in the shower was cold. After letting it run for five minutes, it was only lukewarm.
by A verified traveler
Posted 27 Nov 2023
by A verified traveler
Posted 29 Sep 2023
Convenient-Very close to train station. Walkable to other areas
by A verified traveler
Posted 16 Sep 2023
Please understand before you stay here: there is no staff here. You get your key thru kiosk inside. There is no one to call or speak to if anything goes wrong. Very confusing to check in; I was lucky a lady at bar next door knew how to. And the coup de gras, no air conditioning in hotel. Only was to make it thru night was keeping window open to noisy street (really an alley) below. Beware!
Comment from Hotel Management
19 Sep 2023 by Reception Manager, Hotel Management
Dear Mr Behe, It seems that there is a misunderstanding and you seem to have rated the wrong hotel in your comment, because I can see on my system that you checked in in the afternoon with one of my colleagues at the reception, which is open 24/7. We have no bar next door and no kiosk to check in. We have air conditioning in all the rooms. We don't understand your comment but it seems to be a mistake. Best regards,
