Ratings based on 264 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 22 Aug 2024 on Hotels
Comment from Hotel Management
23 Aug 2024 by La réception, Hotel Management
Bonjour Jonathan, Nous tenons à vivement vous remercier d'avoir pris le temps de nous laisser une évaluation sur votre séjour, et pour cette excellente note.Nous sommes heureux de savoir que votre passage au Lodge vous a satisfait en tout point.Au plaisir de vous accueillir une nouvelle fois dans notre établissement pour un futur séjour.Bien cordialement,
by A verified traveler
Do your research.
Posted 24 Jul 2024 on HotelsI would recommend anyone staying at the hotel does their research on where the hotel is located. It’s not in the centre and the neighbourhood seems questionable. The room stank of cigarettes. We checked in and checked out within 30 mins (paying in full for our room) and found a city centre hotel for just a little more than the Brit in terms of price.
Comment from Hotel Management
25 Jul 2024 by Sébastien, Hotel Management
Cher G P,Merci d'avoir pris le temps de nous écrire.Nous sommes surpris de lire que votre séjour de 30min n'a pas été à la hauteur de vos espérances.Nos chambres sont contrôlées systématiquement avant la remise des clés. Vous n'avez en aucun cas signalé une odeur de cigarette en chambre durant votre bref séjour ou lors de votre départ.Nous vous aurons immédiatement délogé dans une autre chambre.En vous souhaitant bonne continuation.La réception
by A verified traveler
Posted 15 Dec 2023
The room was amazing, we had a surprise upgrade and the towel warmer and robes were fantastic. However, we ordered wine that was listed at 5,80e and it ended up being 20e on our bill.
Comment from Hotel Management
13 Feb 2024 by La réception, Hotel Management
Good morning, We are delighted to hear that you enjoyed your room and that you enjoyed a surprise upgrade, as well as amenities such as heated towels and bathrobes. However, I understand that the price difference for wine on the bill can be disappointing. There appears to have been some confusion or billing error in this regard. I recommend that you contact the establishment directly to clarify the situation and resolve this problem. They will be able to review your invoice and correct any errors that may have occurred. We hope that this experience will not tarnish your stay and that you will return to enjoy our accommodation in the future.Sincerely,The reception
by A verified traveler
Posted 10 Dec 2023
All in all the hotel was clean, quiet, modern and had very helpful staff. I do feel that the price I paid (over €700) for a “deluxe double” for 2 nights did not show in the quality of the room and hotel. On arrival I had to ask reception after going up to the room to change the bed as it was two singles, there were no glass, mugs or spoons for tea and coffee, only paper ones. No milk for tea or coffee and no fridge either. For what you get it’s extremely over priced and the room doesn’t reflect the price. Overall not very happy with the cost of the hotel. If you’re going to charge a premium, actual glasses and mugs would be nice, not disposable paper cups
Comment from Hotel Management
17 Dec 2023 by La réception du LODGE , Hotel Management
Dear Sir or Madam First of all, we would like to thank you for taking the time to share your comments about your stay at our hotel. We are delighted to hear that you appreciated the cleanliness of our establishment, as well as the modernity of our facilities and the attentive service of our staff.However, we are sorry to hear that some aspects of your experience did not live up to your expectations, particularly regarding the room. We understand your disappointment with the bed configuration, the lack of basic kitchen items and the lack of a refrigerator in the room.Your feedback is extremely important to us, and we would like to apologize for any inconvenience this may have caused. We take note of your suggestions for necessary improvements, including the addition of real glasses and cups rather than disposable paper cups.We are committed to providing an exceptional experience for our customers, and we are taking all necessary steps to remedy these issues and ensure that similar situations do not arise in the future.We appreciate your constructive feedback, and look forward to welcoming you back in the future to provide you with a much more enjoyable experience.Yours faithfully
by A verified traveler
Posted 5 Sep 2023 on Hotels
by A verified traveler
Posted 29 May 2023 on Hotels
by A verified traveler
Posted 26 May 2023 on Hotels
by A verified traveler
Posted 1 Sep 2022 on Hotels
Comment from Hotel Management
14 Sep 2022 by LODGE Hôtel, Hotel Management
Merci pour cette excellente note
by A verified traveler
Posted 23 Aug 2022 on Hotels
by A verified traveler
Posted 1 Jun 2022 on Hotels
