Ratings based on 65 Verified Reviews
4.6 Room cleanliness
4.3 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler from Ferndown
Posted 17 Oct 2024
It was a terrible choice of a hotel for us. We asked for a quiet room only to be put on a floor with a very noisy group booking and underneath the restaurant. Late into the evening there was scraping of the chairs and walking in high heels right above our heads, music. We had to change rooms in the middle of the night as even though we were told that the noise would stop at 23:00 it still continued. When we asked again why this was so, we were told that obviously there was tidying up after the last service and the noise would possibly go on for a couple of more hours. When we said if we could change in the morning, we were told that the available room might be sold to another customer and we would be stuck with the room just below the restaurant for the rest of the stay. The housekeeping is very poor. The floor was not wiped once for the whole duration of our stay. There is no real lounge, lobby. If a large group arrives and you are in the small area with comfortable lounge chairs by the entrance of the building, you are surrounded by luggage and people shoulder to shoulder. I would recommend that you choose a different Marriott in town. This is a very poor standard for a Marriott hotel.
Comment from Hotel Management
18 Oct 2024 by Valentin, Hotel Management
I'm very sorry to hear about your disappointing experience at our hotel. Your feedback is incredibly important to us, and I want to sincerely apologize for the issues you faced during your stay, especially the noise disturbance, the inconvenience of changing rooms, and the unsatisfactory level of housekeeping.We aim to provide all our guests with a comfortable and pleasant experience, and it is clear that we fell short in your case. I will ensure that your concerns are shared with our team to address these problems and work on improving our services.
by A verified traveler from Fort Myers
Posted 15 Oct 2024
You can park for free behind the property or use the underground parking garage. Pharmacy next door. Entrance is better in back than the long ramp in front. Staff speak English. Very nice property. Very modern technology in room. Push button shower head! Large tv on wall. Fluffy but firm mattress. USB ports on wall next to bed.
Comment from Hotel Management
17 Oct 2024 by La Réception, Hotel Management
Dear Client, Thank you for your feeback. We are delighted to hear that your experience was successful. We hope to welcome you again !SincerelyThe Front Office TeamAC Hotel by Marriott
by A verified traveler
Posted 31 Aug 2024 on Hotels
Comment from Hotel Management
3 Sep 2024 by Noémie, Hotel Management
Dear Minkang,Thank you very much for your feedback ! Our team remains at your disposal,We would be happy to welcome you again soon !Sincerely,The Front Desk
by A verified traveler
Posted 13 May 2024 on Hotels
Comment from Hotel Management
15 May 2024 by Valentin, Hotel Management
Dear Customer, We are sorry to learn that your recent stay with us did not live up to your expectations. Your opinion is extremely important to us, as it helps us to continually improve our services. We would like to assure you that we take your feedback seriously and are constantly working to improve our services and facilities. Your comfort and satisfaction are our top priority. Sincerely,
by A verified traveler
Posted 15 Apr 2024
Comment from Hotel Management
17 Apr 2024 by Valentin, Hotel Management
Cher client, Nous sommes désolés d'apprendre que votre récent séjour parmi nous n'a pas été à la hauteur de vos attentes. Votre avis est extrêmement important pour nous, car il nous aide à améliorer continuellement nos services. Nous tenons à vous assurer que nous prenons vos retours au sérieux et que nous travaillons constamment pour améliorer nos services et nos installations. Votre confort et votre satisfaction sont notre priorité absolue. Cordialement,
by A verified traveler
Posted 24 Dec 2023
Comment from Hotel Management
25 Dec 2023 by Valentin, Hotel Management
Hello,Thank you for your positive review about your stay.We hope to get the chance to welcome you again.Regards,
by A verified traveler
Relaxation
Posted 17 Sep 2023 on HotelsAll good
Comment from Hotel Management
23 Sep 2023 by AC HOTEL BY MARRIOTT , Hotel Management
Dear Rozana,We wish to thank you for choosing our hotel regarding your recent stay in Strasbourg.We are glad to read that you enjoyed your stay with us and that you find all good.We hope to welcome you soon for another stay in the futur.Warm regardsFront desk team
by A verified traveler
Very mediocre hotel
Posted 21 Jul 2023 on HotelsHonestly this is a very mediocre hotel. The worst thing about this hotel is the breakfast . My husband and I are vegetarian and we really struggled here. There is only three types of serial and basic bread as an option. There were salad present but when we found small pieces of ham had fallen into the salad ( I guess from the rest of guest using it ). There are around 7 staff present in the tiny breakfast area constantly “cleaning” or “filling” the breakfast up- it was very off putting to have them present right next to you throughout the breakfast. We complained to the manager and we’re reassured the next day we will have more
Option. However this did not happen. The room was also badly designed with sharply edged chairs and furnitures . It was not a relaxing experience and there are far better hotels in Strasbourg that we will
Opt for the next time we stay
Comment from Hotel Management
27 Jul 2023 by Louis-Ferdinand, Hotel Management
Thank you for taking the time of sharing your feedback with us.We are sorry the breakfast was not able to meet your expectations. We are trying to offer the best experience to our guest and that includes having diverse options for vegetarians available at the buffet.Our staff is here to maintain a clean and fully filled buffet in order for our guest to enjoy a breakfast in the best of environnments in the morning, we are therefore absolutely sorry there presence disturbed you during your experience here.Our rooms present a clean design meeting all the expectations of the AC Hotel brand and we are sorry you did not liked the design of the furnitures in the rooms.We remain available if there is any further information you may need.Hoping to meet you again in Strasbourg.With best regards,The Front Desk
by A verified traveler
Posted 16 Jun 2023
Comment from Hotel Management
6 Jul 2023 by La Réception, Hotel Management
Chère Marisa,Nous tenons à vous remercier sincèrement d'avoir pris le temps de partager votre expérience avec nous.Nous sommes ravis d'avoir pu contribuer à rendre votre séjour agréable et mémorable.Nous espérons avoir l'opportunité de vous accueillir à nouveau dans un proche avenir.Cordialement,
by A verified traveler
Nice and new but compact rooms.
Posted 15 Mar 2023 on HotelsThis is a nice new hotel conveniently located near the Salle Erasme venue. Rooms are very compact with the bathroom integrated into the room layout (e.g., vanity sink in the middle of the room) and there is virtually no privacy using the shower and the commode. There is a frosted glass wall and door that separates these areas but again, virtually no privacy so this hotel is perfect for the solo traveler or couple that does not need inter-privacy. Staff was wonderful.
Comment from Hotel Management
18 Mar 2023 by Front Office Team, Hotel Management
Dear Dennis, Thank you for this detailled feedback. We are happy to know that you enjoyed your stay with us, especially for the ideal location of our hotel as well as for the professionalism of our staff. The AC Hotels' rooms around the world are known for this very specific design, with the vanity sink in the middle of the room. We are sorry to learn that it was not matching your expectation regarding the inter-privacy in the room. We hope to welcome you again soon. Best regards from Strasbourg
