Ratings based on 769 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from Warminster
Posted 3 Jan 2025
No
by A verified traveler
Posted 26 Dec 2024
I was very disappointed with our stay. The room is so old and not well kept at all, furniture are dirty with stains, almost no electricity sockets and the worst was the sofa bed. It was so bad , it literally broke me and my son's back, we slept in an metal pole and the mattress was so old and broken. It was a disaster of a night. I asked to fix it and instead I got an inflatable mattress. I was paying 800$ a night for an inflatable mattress!!! That is just ridiculous. After talking to the front desk four times!!!!! we finally changed the room to another old room. TV was not working, we asked assistance for five times during two days, and nothing, absolutely no response. I don't mind the TV but this is no way to treat guests paying so much money. The resort is great and beautiful and has many nice things we enjoyed but having this experience just felt bad.
Comment from Hotel Management
27 Dec 2024 by M.Daubenspeck, Hotel Management
Thank you for sharing your experience with us, we take all feedback very seriously. I'm sorry the guestroom was not to your liking, we strive to provide a comfortable and restful stay for everyone. While our solution of an air mattress was a way to make you more comfortable until a different room was available we apologize this did not help alleviate the discomfort you experienced. We'd love to discuss this matter with you further and will be reaching out to you directly via email.
by A verified traveler
Posted 21 Dec 2024
by A verified traveler
Posted 16 Dec 2024
by A verified traveler
Posted 11 Dec 2024
Room lighting was only fair. Carpeting , wall coverings , finishes-all dated , reminiscent of the Catskills in their decline years. Room rates with facility fees seemed too high all considered …even for Vermont. They could probably save a ton of $ on heating costs if the double doors to the balcony were properly sealed. Pool was nice and the yoga instructors top notch.
by A verified traveler
Posted 27 Nov 2024
Absolutely fabulous!!!
by A verified traveler
Posted 19 Nov 2024
Great place. And nicest attention at the restaurant
by A verified traveler
Posted 13 Nov 2024
peaceful
by A verified traveler
Posted 7 Nov 2024
Very beautiful place...reminds me of Austria. Food absolutely delicious. Loved the trails! Chapel was very special. Sugar house and Trapp tour is a must attend.
by A verified traveler
Posted 25 Oct 2024
