Ratings based on 165 Verified Reviews
4.8 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Sep 2024 on Hotels
by A verified traveler
Posted 29 Aug 2024 on Wotif
We look for 3 things when booking a property - off road parking/secure parking, restaurant and bar.
On arrival sent to a dirty room - TV on, used food in the fridge, lights on in the bathroom/laundry. Was then given the room next door which was clean.
Restaurant closed - even the paper work on check-in states the restaurant is open - definitely closed . Restaurant has been closed for months.
Shower floor slimy
Air didn't work - not cool. Remote control didn't work.
Have stayed at this property before and never had any issues.
Very disappointing. Will not be back.
Comment from Hotel Management
30 Aug 2024 by Chell, Hotel Management
HI John, We are sorry to hear you did not enjoy your stay. I'd just like to address some of the issues you have raised. The TV and lights were on as that is part of our pre-arrival process - Lights, tv and A/C on for the comfort of the guest. All our A/c's have recently been serviced and are working with no issues, if the remote did not work it may have just been batteries which we would have been more than happy to replace for you, we are on after hours call for any issues that may need resolution. The restaurant has only been closed for 2 weeks and is in the process of changing hands, however it is a separate business to us entirely, we apologise for the inconvenience of it being closed. The food left in the fridge I cannot apologise enough for, the room had been cleaned, however the cleaners missed the food in the fridge and I will be speaking with all of them regarding this issue to ensure it does not happen again. Once again, I apologise for the issues you mentioned creating an unpleasant stay with us, we hope that you do return to see your issues are not an everyday occurrence.
by A verified traveler
Posted 19 May 2024 on Hotels
by A verified traveler
Posted 18 May 2024 on Hotels
by A verified traveler
Posted 3 May 2024
Enjoyable stay at the hotel, comfortable large studio room with comfortable bed, kitchen area, separate lounge type area, everything you could need
by A verified traveler
Posted 19 Apr 2024 on Hotels
by A verified traveler
Posted 22 Jan 2024 on Hotels
Comment from Hotel Management
2 Apr 2024 by Chell, Hotel Management
Thank you so much for your feedback. We appreciate it. We look forward to seeing you again soon. - The Team @ The Ranges Karratha
by A verified traveler
Posted 3 Jan 2024
This is the best place I’ve stayed in in Karratha! Beautiful large rooms with everything you could possibly need, massive bed, full size fridge freezer, the list goes on 😃 we loved the pool & bbq areas too! The property was very clean & well maintained.
This will be our new favourite place to stay when we visit Karratha from now on!
Comment from Hotel Management
2 Apr 2024 by Chell, Hotel Management
Thank you Lauren, so glad you enjoyed your stay, we look forward to seeing you again soon - The Team @ The Ranges - Karratha
by A verified traveler
Posted 24 Dec 2023 on Wotif
Comment from Hotel Management
2 Apr 2024 by Chell, Hotel Management
Thank you so much for your feedback. - The Team @ The Ranges Karratha
by A verified traveler
Posted 13 Nov 2023 on Wotif
This was a lovely cool treat from the hot outback…gardens were magic and units private and quiet…Will stay there again…
Comment from Hotel Management
15 Nov 2023 by Jools, Hotel Management
Thank you Sarah, so glad you enjoyed your stay, we look forward to seeing you again soon - The Team @ The Ranges - Karratha
