Ratings based on 975 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Jan 2025
Liked the check in experience.
Didn't like that the elevators were out of order.
Comment from Hotel Management
20 Jan 2025 by Guest Services, Hotel Management
Dear Donald, thank you for your feedback. Although we are happy to hear that your check in experience was good, we are very sorry that the elevators were out during your stay. We hope to see you again and this time not only will your check in experience be good, but the whole experience!
by A verified traveler
Posted 11 Jan 2025
I liked that the staff was VERY friendly and they kept everything clean not a day went by where I did not see them cleaning and asking if I wanted room service
Comment from Hotel Management
12 Jan 2025 by Guest Services, Hotel Management
Dear Safwat,Thank you so much for sharing your kind words! We're thrilled to hear that you enjoyed the friendliness of our staff and our commitment to cleanliness during your stay. Our team takes great pride in providing exceptional service and ensuring that our guests feel comfortable and cared for.Your recognition means a lot to us, and we’ll be sure to share your feedback with our staff—they’ll be delighted to know they made a positive impression. We hope to welcome you back for another great stay soon!Warm regards
by A verified traveler
Posted 11 Jan 2025
It is not comfortable
Comment from Hotel Management
12 Jan 2025 by Guest Services, Hotel Management
Dear Martin,Thank you for sharing your feedback. We’re sorry to hear that your experience didn’t meet your expectations. Comfort is very important to us, and we’d appreciate the opportunity to learn more about what went wrong so we can address the issue. Please feel free to reach out to our customer support team with additional details.Your feedback is valuable, and we hope to have the chance to make things right for you in the future.Best regards
by A verified traveler
Posted 5 Jan 2025
The elevator was not working during our entire 3 night stay, and our room was on the third floor. That made it very inconvenient for us since we had children and a lot of luggage with us. The microwave also did not work for us the first night so we couldn’t heat up any food for our kids. Other than that, it was ok and it was close to Stone Mountain.
Comment from Hotel Management
6 Jan 2025 by FDM, Hotel Management
Dear Yen, Thank you for your feedback.
by A verified traveler
Posted 4 Jan 2025
I have stayed in many hotels but this one was KEPT CLEAN the staff was always cleaning the front desk staff was EXTREMELY Helpful I will be telling everyone I know this is the place to stay if you visit stone mountain
Comment from Hotel Management
5 Jan 2025 by Country Inn & Suites, Hotel Management
Thank you for your wonderful five-star review of Country Inn & Suites. We’re thrilled to hear that you enjoyed your stay and that our team could make your visit exceptional. Your feedback motivates us to continue delivering top-notch hospitality.We hope to welcome you back soon for another memorable experience!Warm regards
by A verified traveler
Posted 3 Jan 2025
Very clean
Comment from Hotel Management
4 Jan 2025 by Country Inn & Suites, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Mara EGuest Service AgentCountry Inn & Suites by Radisson, Stone Mountain, GA
by A verified traveler from Mansfield
Posted 2 Jan 2025
The elevator was broken our entire 4 night stay. The fruit at breakfast was rotten and old. Would not recommend
Comment from Hotel Management
2 Jan 2025 by Country Inn & Suites, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Country Inn & Suites by Radisson, Stone Mountain, GA
by A verified traveler
Posted 2 Jan 2025
10
Comment from Hotel Management
2 Jan 2025 by Country Inn & Suites, Hotel Management
We would like to thank you for taking the time to complete our online survey. Feedback from our Choice Privileges members is very important to us and your input helps us in our efforts to providing excellent service.Thank you so much for your business and we look forward to seeing you in the future.Kind regards,Country Inn & Suites by Radisson, Stone Mountain, GA
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
2 Jan 2025 by FDM, Hotel Management
Dear Sohal, Thank you for the 5 star review. We appreciate your feedback.
by A verified traveler
Posted 31 Dec 2024
My family got stuck in the elevator twice with once being over 30 minutes and the fire department had to respond and break into the elevator to rescue us! This happened two separate days! Although we allegedly were reimbursed this issue has been an ongoing issue according to the Firefighters! They said the first day they could see metal that was causing it to malfunction!
Comment from Hotel Management
1 Jan 2025 by Guest Services, Hotel Management
Dear Lance, we apologize for what happened with the elevator. Please know we had the elevator maintenance people come out and we are working hard to get the situation fixed. On behalf of the whole hotel staff, I would like to apologize. We hope that you come back, and we can exceed your expectations.
