Ratings based on 603 Verified Reviews
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Nov 2024
by A verified traveler
Posted 11 Nov 2024
I enjoyed my stay very much. The property was quiet and safe. The room was clean. The only thing I saw was the faucet was a little dirty. The handle of faucet felt a little sticky, and I saw a little toothpaste above it by the mirror. Other than that everything was great. The property was really quiet during my stay. Staff were friendly.
Comment from Hotel Management
15 Nov 2024 by chan, Hotel Management
Dear Daneille,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChanFront DeskBest Western I-5 Inn & Suites
by A verified traveler
Posted 10 Nov 2024
Friendly Staff
Comment from Hotel Management
15 Nov 2024 by chan, Hotel Management
Dear Charles,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChanFront DeskBest Western I-5 Inn & Suites
by A verified traveler
Posted 30 Oct 2024
Nice staff, great breakfast, clean room.
Comment from Hotel Management
15 Nov 2024 by chan, Hotel Management
Dear Shelley,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChanFront DeskBest Western I-5 Inn & Suites
by A verified traveler
Posted 15 Oct 2024
Comment from Hotel Management
16 Oct 2024 by CHAN, Hotel Management
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future
by A verified traveler
Posted 7 Oct 2024
Clean
Comment from Hotel Management
15 Nov 2024 by chan, Hotel Management
Dear Jose,Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Sincerely,ChanFront DeskBest Western I-5 Inn & Suites
by A verified traveler
Posted 27 Sep 2024
The bed was terribly uncomforta ble and the shower has almost no water pressure, the traffic was pretty noisy but it's near I-5 so it's to be expected. The sunset was pretty from our third floor room
Comment from Hotel Management
15 Nov 2024 by CHAN, Hotel Management
Dear Randy,On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,ChanFront DeskBest Western I-5 Inn & Suites
by A verified traveler from Anaheim
Posted 23 Sep 2024
Night staff was very rude and always busy handling personal business instead of assisting customer especially when we asked for towels.
Room smelled like pee and shower tub had mold.
Comment from Hotel Management
24 Sep 2024 by Chan, Hotel Management
Hello Thomas,Please accept our sincere apologizes for the inconveniences caused during your stay. Your feedback has been shared with the housekeeping and front desk team and we are working together to get this issue resolved.Again, please accept our apologizes and we hope you can give us another chance if your travel brings you back to Lodi.
by A verified traveler
Posted 19 Aug 2024
The room seemed dirty. The towels weren’t properly folded. There was hair in the sink
by A verified traveler
Posted 18 Aug 2024 on Orbitz
Nothing, will never stay at this hotel chain again. Towela in the bathroom were dirty, water pressure sucked. Never again.
