Ratings based on 1,208 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler from London
Posted 27 Oct 2024
Great stay! Perfect location right beside central station. Would definitely stay again!
Comment from Hotel Management
31 Oct 2024 by Narin, Hotel Management
Dear Tracie, thank you for the wonderful review! We’re glad our location and service made your stay enjoyable. Looking forward to welcoming you again! Kind regards, Narin - Front Desk
by A verified traveler
Posted 18 Oct 2024
This is a great place to stay if you are interested in seeing the city's main highlights and are within walking distance of many great restaurants and shops. It's very close to the train station where you can catch the Arlanda Express, so it is super convenient. The folks who work at the hotel are friendly, helpful, and professional. On my next trip to Stockholm, I would definitely rebook.
Comment from Hotel Management
19 Oct 2024 by Narin, Hotel Management
Dear Jamie, thank you for your glowing review! We're thrilled to hear you enjoyed your stay, from the convenient location to our friendly and helpful staff. It’s great to know that you would choose to stay with us again on your next visit to Stockholm – we look forward to welcoming you back! Kind regards, Narin - Front Desk
by A verified traveler
Posted 14 Oct 2024
Spent a wonderful few nights here, the hotel is in a great location and ideal for jumping on the metro or train and only a short walk from the main shopping areas.
We had a couple of little problems with the room but the staff were very helpful and rectified them quickly.
We would definitely recommend this place.
Comment from Hotel Management
14 Oct 2024 by Narin, Hotel Management
Dear Ashley, thank you for your fantastic review! We're thrilled to hear you enjoyed your stay and found our location convenient. It’s great to know that our team could quickly assist with the minor issues in your room. We truly appreciate your recommendation and hope to welcome you back soon! Kind regards, Narin - Front Desk
by A verified traveler
Posted 13 Oct 2024
Comment from Hotel Management
14 Oct 2024 by Narin, Hotel Management
Dear Ron, we’re truly sorry to hear about your experience. We would appreciate the chance to learn more and make things right. Please feel free to contact us directly so we can address your concerns. Kind regards, Narin - Front Desk
by A verified traveler
Posted 11 Oct 2024
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Comment from Hotel Management
14 Oct 2024 by Narin, Hotel Management
Dear Oliver, thank you for your perfect score! We’re glad you enjoyed your stay with us and look forward to welcoming you back! Kind regards, Narin - Front Desk
by A verified traveler
Posted 10 Oct 2024
A very nice hotel and convenient to transportation. The staff was always very helpful and friendly. I feel they went above and beyond expectations to make us feel welcomed.
Comment from Hotel Management
11 Oct 2024 by Narin, Hotel Management
Dear William, thank you so much for your kind words! We're delighted you had a wonderful stay and felt warmly welcomed by our team. We hope to have the pleasure of hosting you again soon! Kind regards, Narin - Front Desk
by A verified traveler
Posted 4 Oct 2024
This is a beautiful first-class hotel with second-class service, or at least not the service I expect in a first-class hotel. The man who checked me in (husky guy with glasses) and the man who checked me out (Chris) were great, but the clerks I dealt with in between were lacking even basic courtesy. Twice I found myself being stared at by multiple clerks while waiting to approach the desk instead of being invited forward. That is both rude and just bad training. Also my towels were taken away after the first night but not replaced, so I was left with just one towel the second day, and my coffee was not replaced either. There was considerable noise heard in the hallways and rooms above and to the side, which was more of an issue than the street noise outside. Considering I paid over $250 a night, I would not stay here again.
Comment from Hotel Management
5 Oct 2024 by Narin, Hotel Management
Dear Chris, thank you for your honest feedback. We're glad to hear you appreciated our hotel's design and the service provided by our check-in and check-out team. However, we're truly sorry to hear about the service gaps and noise issues you experienced. We will address these with the team to ensure we maintain the high standards you expect. We hope to have the opportunity to provide a better experience in the future. Kind regards, Narin - Front Desk
by A verified traveler from Scarsdale
Posted 2 Oct 2024
The only problem is that my room was very small. No dressers to store my clothes.
Comment from Hotel Management
5 Oct 2024 by Narin, Hotel Management
Dear Howard, thank you for your feedback! We're glad you enjoyed your stay despite the room size. We'll keep your comments in mind and hope to provide an even better experience on your next visit. Kind regards, Narin - Front Desk
by A verified traveler
Posted 2 Oct 2024
Very comfortable stay and excellent location, close to train station
Comment from Hotel Management
5 Oct 2024 by Narin, Hotel Management
Dear Mustakim, thank you for your kind review! We're delighted to hear you had a very comfortable stay and that our location was convenient for you. We look forward to welcoming you back soon. Kind regards, Narin - Front Desk
by A verified traveler
Posted 29 Sep 2024
Great customer service, the room was very small but they upgraded me to the top floor which was much better and without an extra cost.
Comment from Hotel Management
30 Sep 2024 by Narin, Hotel Management
Dear Sasha, thank you for your fantastic review! We're delighted to hear you enjoyed the upgrade and appreciated our customer service. We hope to welcome you back soon for another comfortable stay! Kind regards, Narin - Front Desk
