Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.5 Service & staff
4.1 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Nov 2024
Clean and great location
Comment from Hotel Management
20 Nov 2024 by Elaine, Hotel Management
Dear Jesus, Thank you so much for a great review. It makes us so happy to hear that you had a great stay and we hope to see you here again soon. Best regards, Elaine Front Desk
by A verified traveler
Posted 12 Nov 2024
This is the most beautiful hotel, and I cannot recommend it enough. So safe, great breakfast, and wonderful staff!
Comment from Hotel Management
13 Nov 2024 by Elaine, Hotel Management
Dear Sydney, Thank you so much for your wonderful review! We’re so happy to hear that you enjoyed your stay with us and felt safe and welcomed. It’s fantastic to know that you loved our breakfast and found our staff friendly and helpful. We hope to have the pleasure of welcoming you back soon! Kind regards, Elaine Front Desk
by A verified traveler
Posted 11 Nov 2024
We loved staying at this hotel with a prime location in Gamla Stan! Josephine was so helpful and provided us with so many great recommendations and tips for the area. We enjoyed all the hotel has to offer, including breakfast. We hope to be back one day!
Comment from Hotel Management
11 Nov 2024 by Rosanna, Hotel Management
Good evening Madison and thank you for your kind words! I will let Josephine know - I can only agree that she is one of a kind! You are more than welcome back - see you then!Wish you all the best!
by A verified traveler
Posted 11 Nov 2024
The hotel is in a great location with easy access to all that Gamla Stan has to offer. You can easily walk to all the local attractions and restaurants, as well as being very central for the other areas like Norrmalm, Sodermalm and Ostermalm.
The hotel is clean and the breakfast buffet is excellent, with a wide selection of hot and cold options, all well prepared and cooked.
However, the biggest disappointment was the room itself. For a four star hotel, we would have expected a lot more, especially compared to other hotels we have stayed at. Although it was very clean, it was lacking even the basic facilities. There wasn't a single piece of storage in the room, no wardrobe or chest of drawers or even a shelf. There was a small desk with no drawers and a tiny coffee table. We had to live out of our suitcases for the four nights we stayed. There was no safe or minibar in the room and when we tried to call reception on the room phone, there were no instructions and 0 or 1 failed to connect. There was no information pack about the hotel and its facilities or the attractions of Stockholm, so we had to work everything out for ourselves.
The bathroom was clean but very small and reminded me more of one from a hostel rather than a four star hotel. No shower cubicle or curtain and it soaked the whole floor and toilet every time it was used. There were no bottles of toiletries, just dispensers for cheap shower gel and hair conditioner, not even separate shampoo.
Comment from Hotel Management
12 Nov 2024 by Elaine, Hotel Management
Dear Kevin, Thank you for your valuable feedback. We’re glad you enjoyed our central location and breakfast selection. We apologize that the room amenities and storage did not meet your expectations and understand how this impacted your stay. Your comments are essential for us to improve, and we’ll work on enhancing both room functionality and in-room information for a more comfortable experience. Thank you again for sharing your experience with us. We are constantly striving to improve, and we hope we may have the opportunity to welcome you back in the future for a stay that better aligns with your expectations. Best regards, Elaine Front Desk
by A verified traveler
Posted 10 Nov 2024
Love it great room
Comment from Hotel Management
11 Nov 2024 by Elaine, Hotel Management
Dear John, Thank you so much for your kind words! We're glad to hear you loved your room and had a great stay. We look forward to welcoming you back soon! Kind regards, Elaine Front Desk
by A verified traveler
Posted 9 Nov 2024
The hotel is in great location. Able to walk everywhere. The only downside was the bathroom was really small with no area around the sink.
Comment from Hotel Management
9 Nov 2024 by Marc, Hotel Management
Hi Tina!Thank you so much for the feedback we hope to give a room with a bigger bathroom next time.Kind regards Marc
by A verified traveler
Posted 27 Oct 2024
Very enjoyable experience overall. I would happily come again.
Comment from Hotel Management
28 Oct 2024 by Elaine Front Desk, Hotel Management
Dear David, Thank you for the great review. We are glad to hear you had a great stay. We hope to see you soon!
by A verified traveler
Posted 20 Oct 2024
Great place. Staff was absolutly fantastic
Comment from Hotel Management
21 Oct 2024 by Elaine Front Desk, Hotel Management
Dear Eduardo, Thank you for your feedback. It make us very happy to hear that you enjoyed your stay with us and that you liked the service from our staff. We hope to welcome you back again in the future.
by A verified traveler
Posted 20 Oct 2024
Property was a great location. Older and could use some updates but it was very comfortable. I would go back for sure.
Comment from Hotel Management
20 Oct 2024 by Linn, Hotel Management
Dear Christina, Thank you for the fantastic review! We're delighted you enjoyed our great location and found the property comfortable. We're always looking to improve and appreciate your feedback. We look forward to welcoming you back soon!
by A verified traveler
Posted 18 Oct 2024
I want to take a moment to express our appreciation to Josephine ( at the front desk).
You are such a hard worker and your represent the hotel in the best way. You made our check in so smooth and easy. Thank you so much and we wish all the best :-)
Comment from Hotel Management
19 Oct 2024 by Linn, Hotel Management
Dear Kean, Thank you so much for your wonderful feedback! We’re delighted to hear that the staff made your check-in experience smooth and that they contributed to a positive stay. We will definitely pass along your kind words. It means a lot to us to have such dedicated and appreciated team members.We look forward to welcoming you back soon, and thank you again for choosing to stay with us!
