Ratings based on 944 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.7 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Dec 2024
Was only there for 2 nights however the following happened:
Very noisy room
Was told I didn’t need to book either of the hotel bars and then when we turned up was told that none of them had availability and no tables were held for hotel guests
Breakfast on the first morning came around 40 minutes after ordering after I chased and was cold
Never received turndown service and when cleaning the room empty bottles were left and new water bottles not provided
Overall a good looking property however very poor service
Comment from Hotel Management
3 Dec 2024 by David, Hotel Management
Dear Leo, thank you very much for taking the time to write us a review following your stay at Bank Hotel. We sincerely apologize for the inconvenience that you experienced during your previous stay. We regret that we did not meet your expectations. Our bar facilities do not accept any table reservations, which can result in a limited number of available seats. We do appreciate all your feedback and we will be sure to address these concerns with the management. Although we are pleased to hear that you enjoyed our property, we hope to get the pleasure of welcoming you back in the future. Warmest regards, Team Bank
by A verified traveler from SHERWOOD FOREST
Posted 5 Nov 2024
Great location, great staff, beautiful boutique hotel.
Comment from Hotel Management
7 Nov 2024 by Team Bank , Hotel Management
Dear Susan,Thank you for taking the time to write us a fantastic review after your stay with us. We hope we get the pleasure of welcoming you back in the future.
by A verified traveler from Bellport
Posted 22 Oct 2024
This place was beautiful, & in a great area of the city! I loved the room, & then hotel. I didn’t enjoy the breakfast selection though. Smh I did feel as if this place was expensive for what it offers you. That could have also been because of day of the week, time of the year, or if an event was happening during the time, I was staying there. If breakfast was fantastic, then maybe this place would’ve been worth the price. I think the room I had was close to $600, If this room was almost 500, it might be worth it. Oh yeah, do not leave Stockholm without eating dinner at Waipo!!! I think it’s a 15 to 20 minute walk from the hotel and it’s probably my favorite Chinese restaurant in the world! It breaks my heart to say that considering that I am from New York. Smh However, everything was amazing! Get on the flight right now to go back and eat at that place again and it was reasonable price!
Comment from Hotel Management
23 Oct 2024 by Olivia, Hotel Management
Dear George, Thank you very much for getting back with this wonderful feedback following your stay at Bank Hotel. We are pleased to hear that you enjoyed your stay and we wish to have the honour of welcoming you back soon again in the future. Warmest regards, Team Bank
by A verified traveler
Posted 16 Oct 2024
One comment only, our room was very small, no chairs or tables to put anything.
Comment from Hotel Management
18 Oct 2024 by Team Bank, Hotel Management
Dear Jonathan,Thank you for taking the time to provide us with your feedback! We are so glad to know that you enjoyed your stay overall and we hope that we can accommodate you in one of our other room categories for a future visit. Best regards,Team Bank
by A verified traveler
Posted 22 Sep 2024
Great hotel for exploring Stockholm. Staff were excellent. Breakfast was amazing. Make sure you use the rooftop bar!
Comment from Hotel Management
23 Sep 2024 by Olivia, Hotel Management
Dear Peter, Thank you very much for your lovely review following your stay at Bank Hotel. We are pleased to hear that you enjoyed your stay and we wish to have the honour of welcoming you back soon again in the future. Warmest regards, Team Bank
by A verified traveler
Posted 21 Sep 2024 on Hotels
Comment from Hotel Management
23 Sep 2024 by Olivia, Hotel Management
Dear Rex, Thank you very much for getting back with this wonderful feedback following your stay at Bank Hotel. We are pleased to hear that you enjoyed your stay and we wish to have the honour of welcoming you back soon again in the future. Warmest regards, Team Bank
by A verified traveler
Posted 16 Sep 2024
Comment from Hotel Management
16 Sep 2024 by Lian, Hotel Management
Dear Claes, Thank you very much for getting back with this wonderful feedback following your stay at Bank Hotel. We are pleased to hear that you enjoyed your stay and we wish to have the honour of welcoming you back soon again in the future. Warmest regards, Team Bank
by A verified traveler
Posted 15 Sep 2024
The hotel is top notch in every category. Starts with the history of the building through restaurants, quality of service, the location proximity to transportation and dining options. Just a class act.
Comment from Hotel Management
16 Sep 2024 by Olivia, Hotel Management
Dear Marilyn,Thank you for taking the time to leave this lovely review following your stay at Bank Hotel! We are pleased to hear that you enjoyed your time with us and we hope to get the honor of welcoming you back again. Warmest regards, Team Bank
by A verified traveler
Posted 14 Sep 2024 on Hotels
Comment from Hotel Management
15 Sep 2024 by Johanna, Hotel Management
Dear Mary,We are pleased to know that you enjoyed your stay, and thank you for choosing to stay with us! We hope to welcome you back soon.Best regards,Team Bank
by A verified traveler
Hotel in Stockholm Hotspot
Posted 6 Sep 2024 on HotelsGreat modern hotel in the heart of Stockholm’s hotspots for food and nightlife. The outside noise might disturb some if you are a light sleeper, and maybe you can specify being placed away from the street side of the hotel. But great food onsite (breakfast was fantastic every morning) and rooftop bar is great spot for drinks.
Comment from Hotel Management
8 Sep 2024 by Olivia, Hotel Management
Dear guest,Thank you very much for taking the time to leave this outstanding review following your stay at Bank Hotel! We are pleased to hear that you enjoyed your time with us and we hope to get the honor of welcoming you back soon again. Warmest regards, Team Bank