Ratings based on 376 Verified Reviews
3.2 Room cleanliness
3.5 Service & staff
3.4 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 Oct 2024
Horrible
Comment from Hotel Management
1 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Nikki, Thank you for taking the time to tell us about your stay at the Red Roof Inn Atlanta Southeast. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you’re in the area. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 7 Oct 2024
Don't waste your money i seen 4 roaches, holes in the bathroom door. Not to mention the unsafe power strip in the floor to turn on the jets on for the whirlpool. Dog crap in the parking lot. I have pictures i just got to figure out how to post them.
Comment from Hotel Management
10 Oct 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Chris,I appreciate you sharing your feedback following your stay at the RED ROOF INN ATLANTA SOUTHEAST. I was saddened to read that your stay fell short of your expectations due to the insects you reported, the holes in the bathroom door, and the other highlighted issues. As per policy, we advise our pet owners to be considerate and clean up after your pet, however, it seems like this is not being honored. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management in an effort to address your concerns. In the future, should you stay with us again, please continue to contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Sincerely,Sharma Red Roof Management RediResponse Specialist
by A verified traveler from Venice
Posted 6 Oct 2024
Pics on the website are very misleading. Musky smell, a very outdated room, light plugs fell out of the sockets, bed was ok. The bathtub is old and chipped enamel, roach on the wall, the towels felt damp, door to the BR was porous from moisture.
The only thing I liked was no carpet in the room.
Never again!
Comment from Hotel Management
8 Oct 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Clifton,I appreciate you sharing your feedback following your stay at the Red Roof Inn Atlanta Southeast. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor, the insects you reported and other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I do hope that you will return to any of our other brand locations in the future.Sincerely,ToujanaRed Roof Management RediResponse Specialist
by A verified traveler
Posted 12 Sep 2024
The front desk staff were horrible and rude and caused unnecessary problems gave me the wrong room we're very hateful advertisement outside pool opened and didn't even have water in it rooms were supposed to be one price and they were not they were higher price vending machines do not work correctly took money will never come back to this Red roof inn
Comment from Hotel Management
15 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Amy,Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. You expressed that the issues you faced with the vending machines, the poor customer service you received from the front desk staff, the lack of water and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. We appreciate you sharing your feedback, and our Red Roof team will use this as a learning opportunity as we strive to continuously improve the quality of our services. Thank you again for sharing and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 6 Sep 2024
Great place to stay. Not too expensive. Bathrooms are really small. Clean.
Comment from Hotel Management
10 Sep 2024 by Samantha RediResponse Specialist, Hotel Management
Dear Dominique,Thank you for taking the time to write a review of your stay at the RED ROOF INN ATLANTA SOUTHEAST. I am happy you found our hotel to be a great place to stay and was pleased with our affordable rates along with our clean facility. However, you indicated that the bathroom size was not to your liking which was disappointing to hear. Our Red Roof team is committed to satisfying our guests, so we are thankful for your feedback as it will help us to improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Samantha Red Roof ManagementRediResponse Specialist
by A verified traveler from Avalon
Posted 22 Aug 2024
Comment from Hotel Management
26 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Sandra. The staff and I at the Red Roof Inn Atlanta Southeast were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely,Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Very bad hotel
Posted 5 Aug 2024 on HotelsHorrible hotel, smells really bad smoke everywhere. Stains of poop on sheets and broken pool. Low maintenance and poor cleaniness . Doesn’t even worth one star. Having 6.6 rating is very misleading
Comment from Hotel Management
6 Aug 2024 by Oshane RediResponse Specialist , Hotel Management
Dear Sophia, Thank you for taking the time to tell us about your experience at the RED ROOF INN ATLANTA SOUTHEAST. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the condition of the pool that you described, the foul odor you described along with the other concerns mentioned. I have shared your feedback with upper management to ensure your satisfaction. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your score. It would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Very truly yours,Oshane Red Roof Management RediResponse Specialist
by A verified traveler
Posted 2 Aug 2024
Staff keep knocking at the door
Comment from Hotel Management
3 Aug 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Ronetta,Thank you for your review following your stay at Red Roof Inn Atlanta Southeast. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You stated that the staff knocking at the door hindered your stay, which was saddening to read. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
by A verified traveler
Posted 25 Jul 2024
Bed bug
Comment from Hotel Management
26 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Hyungsuk, Thank you for leaving your feedback after your experience at RED ROOF INN ATLANTA SOUTHEAST. Regarding the insects you mentioned, we apologize for the unfavorable experience. Please note that we work with a pest control company who regularly treats the property for pests in accordance with industry standards. I have passed your comments to the hotel so they can work with the experts to make sure everything goes smoothly. At Red Roof, we want you to have confidence in our ability to prevent similar problems in the future. Please note that we value you as our guest very much and appreciate your patronage. Thank you for sharing your concerns and I wish you all the best for your future journeys. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Jul 2024
Nice people and fit the need for a room in a crunch.
Comment from Hotel Management
23 Jul 2024 by Kerry-Lee RediResponse Specialist, Hotel Management
Dear Richard,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN ATLANTA SOUTHEAST. You mentioned the staff was nice and your room fit the need. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-Lee Red Roof ManagementRediResponse Specialist
