Ratings based on 496 Verified Reviews
4.3 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Dec 2024
We arrived to property late it evening and it was raining. We got into room and went straight to be only to be kept awake by combination of loud AC unit and periodic sound of rushing water in the wall that shook the wall and bed.
I visited the front desk to ask for a new room only to be told that it did not need to worry about water coming into the room is it was “normal”. I said it was extremely loud and actually vibrating the wall, only to be told that’s how it was this time of year in all the rooms.
In the morning the food was very limited and ended at 9am.
I booked this room because the hotel has an overall rating of 8.5, but that rating was very deceptive. There are lots of other options in this area and I would recommend looking at another facility, especially if rain is in the forecast.
by A verified traveler
Posted 4 Dec 2024
.
Comment from Hotel Management
4 Dec 2024 by Mary Martinez General Manager, Hotel Management
I'm sorry to hear that your not having a great stay. Please let me know what's going on so we can change this
by A verified traveler
Posted 7 Nov 2024
Staff was friendly. Musty smell in the elevator.
Comment from Hotel Management
10 Dec 2024 by Mary Martinez General Manager , Hotel Management
Thank you for taking the time time to do our survey. We value your business. I will most definlook into the odor of the elevator. Come back and see us when in town.
by A verified traveler
Posted 1 Nov 2024
Comment from Hotel Management
10 Dec 2024 by Mary Martinez General Manager , Hotel Management
Thank you for taking the time to do our survey. We value you as a guest.
by A verified traveler
Posted 29 Oct 2024
I love the area the staff overall great! The breakfast could use some grits and cheese for the eggs
Comment from Hotel Management
10 Dec 2024 by Mary Martinez General Manager , Hotel Management
Thank you for taking the time to do our survey. We value you as a customer and your feedback is important to us
by A verified traveler
Posted 29 Oct 2024
.
Comment from Hotel Management
10 Dec 2024 by Mary Martinez General Manager , Hotel Management
Thank you for taking the time to do our survey. Your business is important to us and your feedback.
by A verified traveler
Posted 23 Oct 2024 on Hotels
Everything was nice only I couldn’t sit that heater or AC unit. It didn’t have buttons or knobs to turn the lady at the front desk was charging $100 deposit cash. I’ve never done that before. Guess she was hoping I forgot and didn’t check out and just walked out, that was super weird
Comment from Hotel Management
23 Oct 2024 by Mary Martinez General Manager, Hotel Management
Ac units are controlled by a thermostat on wall. It is hotel policy for 100.00 deposit if you live within 50 miles of hotel or pay cash
by A verified traveler
Posted 22 Oct 2024
I didnt get her name but, the customer service representative with dreads in her hair was great. The location was good. It was close to food, shopping and entertainment. The hotel was a little dated, but clean and the breakfast was decent.
Comment from Hotel Management
23 Oct 2024 by Mary Martinez General Manager, Hotel Management
Thank You for visiting our hotel. We value your business
by A verified traveler
Posted 19 Oct 2024 on Hotels
Comment from Hotel Management
10 Dec 2024 by Mary Martinez General Manager , Hotel Management
Thank you for taking the time to do our survey. Your feedback is important to us
by A verified traveler
Posted 13 Oct 2024
Stephanie was great. Very courteous and professional
Comment from Hotel Management
10 Dec 2024 by Mary Martinez General Manager , Hotel Management
Thank you for taking the time to do our survey. Thank you for the shout out to one of our most valued employee.
