Ratings based on 975 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Great
by A verified traveler
Posted 26 Sep 2024
No maid service the first day of our stay. Room was clean and comfortable.
Comment from Hotel Management
27 Sep 2024 by Phil S., Hotel Management
Dear Karen, Thank You for youer review. We will review your comment with our houskeeping staff. Thank You agian for staying with us.
by A verified traveler
Posted 25 Sep 2024
Super nice and clean, very quiet. Had a good weekend
Comment from Hotel Management
27 Sep 2024 by Phil S., Hotel Management
Dear Fatima, Thank You for your review. We hope you choose to visit us agian soon.
by A verified traveler
Posted 23 Sep 2024
I was there as an Expedia customer I was not giving any VIP access. I had lots of problems with my room the bedding, the mattress cover the pillows. The blankets were all moist, damp wet. I did not immediately they were trying to figure out if they were gonna change the sheets now, the bike is all moist and damp, we went to the room broke. The refrigerator is broke lightbulbs are missing I called you spoke to you. You did not offer me another property to stay at this horrific. The whole state was horrific. Thank you staying there as it gets she feels very uncomfortable and dirty hotel that paid $605 Just kept getting worse. This is my first experience with Expedia with they did not take care of me very disappointed. I got nothing for being a VIP access member Did $12 credit you gave me was not at all easy to use? It’s actually difficult.. Very surprised that you accept
The state of the room, the state of how we felt the state of the unruliness and that was forced to stay there in a hotel room overlooking a parking lot Through you I was told that we have A room Overlooking the lake that did not happen. I felt like I was cornered because it was only one of the room I could possibly go to, and then there was no more rooms that were clean and that’s not really fair to me. I’ve booked a room with you guys with the view with the address months ago, and this is not acceptable and $75 one key you gave me I have to buy something in order to get that I didn’t get anything credited from
by A verified traveler
Posted 22 Sep 2024
I like how accessible everything was
Comment from Hotel Management
22 Sep 2024 by Renee-Hotel Operations Manager, Hotel Management
Thank you so much for the kind words Jason. We appreciate you sharing your experience with us.
by A verified traveler
Posted 22 Sep 2024
Property was clean.
Comment from Hotel Management
22 Sep 2024 by Renee-Hotel Operations Manager, Hotel Management
Thank you for the positive review. We really appreciate it and can't wait to have you back.
by A verified traveler
Posted 22 Sep 2024
Property itself was nice. Kimberly at the checkin desk was wonderful! The dining options were ok, but very short staffed with long waits-the young man who waited on us at Flipt was great-very personable and helpful. The surrounding area was very run down and did not look safe at all.
Comment from Hotel Management
22 Sep 2024 by Renee-Hotel Operations Manager, Hotel Management
Hello Laura, and thank you for sharing your experience. Kimberly is a wonderful Front Desk Agent with a big personality, and our guests love her. We're happy to hear you enjoyed your interaction with her. I do apologize for the long lines at Flipt, as our property was very busy last night. I do hope you come see us again the next time you're in town.
by A verified traveler
Posted 22 Sep 2024
Nice New property ,safe and nicely laid out ,good selection of slots
Comment from Hotel Management
22 Sep 2024 by Renee-Hotel Operations Manager, Hotel Management
Hi Stephen. Thank you for the positive feedback. We're glad you enjoyed the property.
by A verified traveler
Posted 16 Sep 2024
Although attached to a casino, it was very clean and quiet. The room with the Harbor View was amazing. The bed was very comfortable.
Comment from Hotel Management
22 Sep 2024 by Renee-Hotel Operations Manager, Hotel Management
Hello Brian and thank you for taking the time to write a review. We appreciate the positive feedback and are glad to hear you enjoyed the beautiful view of the Mohawk River. We hope you visit us again soon.
by A verified traveler
Posted 14 Sep 2024
Comment from Hotel Management
14 Sep 2024 by Phil S., Hotel Management
Dear Carolyn, Thank You for taking the time to review our Hotel. We are happy you enjoyed your stay. Our team loves to see high review scores! Thank you
