Ratings based on 980 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Ok but nothing special
Comment from Hotel Management
20 Nov 2024 by Adam - GM, Hotel Management
Good Morning Quentin,Thank you for taking the time to provide us with feedback. I am sorry that we did not meet and exceed your expectations. If you would not mind please elaborating on where we fell short I would greatly appreciate it. All reviews both positive and negative help us improve our service.Thank you again for your time
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
12 Nov 2024 by Crystal - AGM, Hotel Management
Dear Roberto,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 10 Nov 2024
My elderly husband said the toilet was too low. No wall bars to aid with getting up.
Comment from Hotel Management
11 Nov 2024 by Adam - GM, Hotel Management
Dear Nancy, I am so glad to hear that we were able to offer you a refuge from your busy schedule. For your next stay if you book a handicap accessible room your husband would have the items that you mentioned were not available in your room. Looking forward to welcoming you back soon
by A verified traveler
Posted 7 Nov 2024
Stayed here many times because of the convenient location. Warm breakfast, clean and quiet room, comfortable bed, many restaurants close by.
Comment from Hotel Management
8 Nov 2024 by Crystal - AGM, Hotel Management
Dear Patti, We are deeply elated that we have been your constant hotel of choice when you're in Stevens Point. As always, don't hesitate to let us know if you're visiting again soon. Our staff are always ready to help you with anything. Thank you and take care.
by A verified traveler
Posted 6 Nov 2024
The use of a company card policy sucks!
Comment from Hotel Management
6 Nov 2024 by Adam - GM, Hotel Management
Good afternoon Todd,I am sorry to here that are policy of authorizing 100 to cover any incidentals or damages does not meet your expectations. We also can not use a credit card that does not have your name on it. This protects you and the hotel from credit card fraud and identity theft. We did also offer to send a credit card authorization form out for you to your employer and you declined to have us do that for you.Again I am sorry that you do not agree with our policy but it is in place for the security of the hotel as well as the hotel guest.
by A verified traveler from Dousman
Posted 5 Nov 2024
Comment from Hotel Management
6 Nov 2024 by Adam - GM, Hotel Management
Dear Melissa. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area gain soon, don't hesitate to call us.
by A verified traveler from Belcourt
Posted 30 Oct 2024
Only thing we didn’t like the free coffee was like hot water other than that nice place.
Comment from Hotel Management
2 Nov 2024 by Adam - GM, Hotel Management
Dear Joseph. I am so glad to hear that we were able to offer you a refuge from your busy schedule. I am sorry that you did not like the coffee in the lobby area. Coffee is such a personal preference on how strong or week one likes it. Looking forward to welcoming you back soon.
by A verified traveler from Esko
Posted 27 Oct 2024
Desk clerk was indifferent.
Comment from Hotel Management
28 Oct 2024 by Crystal - AGM, Hotel Management
Dear Ronald,Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
by A verified traveler
Posted 19 Oct 2024
Comment from Hotel Management
21 Oct 2024 by Adam - GM, Hotel Management
We appreciate you taking the time to provide us with feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. If you would be so kind as to share with me what your concerns were during your stay so that I might be able to address them, I would greatly appreciate that. Please note that your concerns have will be passed on to our management. We do hope you give us another chance as we will definitely improve our services.
by A verified traveler
Posted 18 Oct 2024
The pillows were bunched up, balled up messes!! Throw them anway! Otherwise, stay was good.
Comment from Hotel Management
19 Oct 2024 by Adam - GM, Hotel Management
Dear Regina. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
