Ratings based on 473 Verified Reviews
4.3 Room cleanliness
4.1 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Dec 2024
Great staff and the room was very clean comfy beds
by A verified traveler
Posted 27 Oct 2024
Comment from Hotel Management
19 Nov 2024 by Hotel Management , Hotel Management
Thank you for your 4 out of 5 rating and for sharing your experience with us! We're pleased to hear that you had a positive stay overall.If there’s any specific area where you think we could improve to make your next visit even better, we’d greatly appreciate your feedback. Your insights are invaluable in helping us enhance our services.We hope to have the pleasure of welcoming you back soon!
by A verified traveler
Posted 20 Oct 2024
Friendliness of staff and willingness to help.
by A verified traveler
Posted 14 Oct 2024
Friendly professional staff.
by A verified traveler
Posted 11 Oct 2024
Nice and clean and all staff wete very cheerful
by A verified traveler from Singapore
Posted 8 Oct 2024
Good stay with friendly staff. We had opted in for breakfast for one of the mornings. Wasn’t that great in terms of choices and variety. Specially the coffee was poor. Rest was pretty ok.
The rooms let sound from the neighbouring rooms. Thats a bit annoying.
The hotel parking costs GBP 12 and hard to find a spot.
by A verified traveler
Posted 6 Oct 2024
Close to town centre/ Gordon Craig theatre.
by A verified traveler
Posted 16 Sep 2024 on Hotels
Comment from Hotel Management
17 Sep 2024 by Pooja, Hotel Management
Dear Stewart,Thank you so much for the 5-star rating! We're thrilled to know you had a great experience with us. Your support means a lot, and we look forward to serving you again soon!Kind regards,Holiday Inn Stevenage Team
by A verified traveler
Posted 14 Sep 2024 on Hotels
Had a Executive room. It had loads of room, smart tv and large bed. Buffet breakfast was a bit slow stocking up but otherwise really good.
Comment from Hotel Management
16 Sep 2024 by Pooja, Hotel Management
Dear Guest,Thank you for your feedback and for choosing our Executive room! We're glad to hear you enjoyed the spacious room, smart TV, and large bed. Your comments about the buffet breakfast are appreciated, and we apologize for any delay in restocking – we’ll work on improving this for a smoother experience.We’re happy that overall, you had a really good stay, and we hope to welcome you back again soon!Best regards,Holiday Inn Stevenage Team
by A verified traveler
Posted 14 Sep 2024 on Hotels
Family gathering
Comment from Hotel Management
16 Sep 2024 by Pooja, Hotel Management
Dear Richard,Thank you for staying with us! We hope you had a wonderful time during your family gathering and look forward to welcoming you again.Best regards,Holiday Inn Stevenage Team
