Ratings based on 754 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 19 Nov 2024
Comment from Hotel Management
19 Nov 2024 by Jo R, Hotel Management
Thank you for your 5 star review, I am delighted to hear that you enjoyed your stay with us at Hotel Cromwell and certainly hope we will be able to welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 18 Nov 2024
Service and Location
Comment from Hotel Management
19 Nov 2024 by Jo R, Hotel Management
Thank you for your 5 star review I am delighted that you enjoyed your stay with us and certainly hope we will be able to welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 12 Nov 2024
I stay at the Cromwell whenever I am in Stevenage. The hotel is clean and comfortable. Staff are professional. The parking is very convenient and the location is close to shops and dining.
Comment from Hotel Management
15 Nov 2024 by Jo R, Hotel Management
Thank you for your kind review, it is great to hear that you enjoy staying with us at Hotel Cromwell and we hope we can continue to welcome you to our hotel. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 20 Oct 2024
First time we had stayed here. Friendly and professional reception staff. Very helpful and booked a taxi for us for later that evening. Nothing was too much trouble. Long walk to bedroom. Very clean and spacious room. Comfortable bed . Plenty of room for storage. Tea and coffee facilities. Lovely bar area but had to get a drink from another area due to a private event. Lots of parking. Easy to check out.
Comment from Hotel Management
22 Oct 2024 by Jo R, Hotel Management
Thank you for your review, I am delighted that you enjoyed your stay with us and that the staff were on hand to assist with whatever was needed, that is the level of service I would expect from my team. I certainly hope we can welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 14 Oct 2024
Great place to stopover for a night, conveniently located fairly close to the train station.
Comment from Hotel Management
16 Oct 2024 by Jo R, Hotel Management
Thank you for your review, I am delighted that you enjoyed your stay with us and hope to be able to welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 13 Oct 2024
Having originally come from Stevenage it was nostalgic for me to stay at the Cromwell,as when I was younger it was considered a posh place to stay considering all the history it was also one of the first places I had an alcoholic drink when I was of legal age ,so it was a a full circle event for me .would recommend this place to anyone wanting a comfortable stay at a fantastic location you won’t regret it.
Comment from Hotel Management
16 Oct 2024 by Jo R, Hotel Management
Thank you for your feedback it is great that you can come back to somewhere and have that feeling, we hope we will be able to welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 24 Sep 2024
The decor was what drew my eye when looking to book a hotel here.
Every member of staff was polite and courteous. The breakfast was well appointed. The room I was assigned was comfortable and clean, well designed and really felt like a guest bedroom at a friend's house v a sterile hotel.
Will definitely be back!
Comment from Hotel Management
25 Sep 2024 by Jo R, Hotel Management
Thank you for your review, I am delighted you enjoyed your stay with us and I certainly hope we can welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 18 Sep 2024
Comfortable, spacious and quiet room. Convenient location. Brasserie next door. Helpful, polite staff.
Comment from Hotel Management
19 Sep 2024 by Jo R, Hotel Management
Thank you for your review, I am delighted that you enjoyed your stay with us and I certainly hope we can welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 21 Aug 2024 on Hotels
Comment from Hotel Management
21 Aug 2024 by Jo R, Hotel Management
Thank you for you review, I am delighted you enjoyed your stay and hope to be able to welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
by A verified traveler
Posted 10 Aug 2024 on Hotels
Comment from Hotel Management
10 Aug 2024 by Jo R, Hotel Management
Thank you for your review, I am delighted you enjoyed your stay with us and hope to be able to welcome you back in the near future. Kind regards, Jo Rutherford Hotel Manager
