Ratings based on 903 Verified Reviews
2.9 Room cleanliness
3.2 Service & staff
2.9 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Sep 2024
Suite à l'annulation de mon vol, je réserve par internet et un taxi m'amène de l'aéroport à l'hotel pour 30$. Il est 1h du matin, le lobby est fermé et le taxi m'abandonne en pleine nuit. Après avoir cherché en vain pendant 1/2 heure, un client qui promène ses 2 chiens m'aide et le gardien m'ouvre enfin, visiblement mécontent. 2 autres personnes arrivent et restent à la porte. Je vais finalement dans ma chambre. Pas d'eau froide dans la salle de bain, la climatisation fait voler les rideaux occultants, je ne trouve pas de prise USB pour recharger mon téléphone. Mauvaise expérience
Comment from Hotel Management
5 Sep 2024 by Hotel Management, Hotel Management
Dear Brigitte, We sincerely apologize for the challenges you experienced during your stay. It is regrettable that you encountered issues with check-in, room amenities, and the overall experience, especially after a long journey. Your feedback regarding the lobby situation, bathroom issues, and lack of USB ports is valuable and will be reviewed with our team to prevent future occurrences. We are committed to enhancing our services and ensuring a more pleasant experience for our guests. We hope to provide a more comfortable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler
Posted 8 Aug 2024
They left me outside for over 10 minutes before allowing me in. For an additional $30, you can get better service and breakfast at another hotel. Then when I asked for a car, they did call the regular one, bit one if their own that charges $11 more than the regular price for taxi. Disgusting service these people.
Comment from Hotel Management
9 Aug 2024 by Hotel Management , Hotel Management
Dear Adelola, Thank you for sharing your feedback. We sincerely apologize for the inconvenience you experienced with the delayed check-in and the additional charges for transportation. Our aim is to provide the best service and the best experience, and we understand how frustrating this must have been. Your comments will be reviewed with our team to prevent similar issues in the future. We appreciate your input and hope to have the opportunity to improve your experience should you choose to stay with us again.Sincerely,Hotel Management
by A verified traveler
Posted 5 Aug 2024
by A verified traveler
Posted 26 Jul 2024
Quiet place
Comment from Hotel Management
9 Aug 2024 by Hotel Management , Hotel Management
Dear Mario, Thank you for your positive feedback! We are delighted you enjoyed the quiet atmosphere at Extended Stay America. We look forward to welcoming you back and ensuring another pleasant stay.Sincerely,Hotel Management
by A verified traveler
Posted 15 Jul 2024
Never again expedia I did a reservation and they give me a room full of roach and they refused to give me a refund back I spend $120 for a room full of roach never again
Comment from Hotel Management
17 Jul 2024 by Hotel Management , Hotel Management
Dear Jimmy, We sincerely apologize for the distressing experience you had during your stay. While our management team inspected the room and found no roach activity, we understand your concerns and take them seriously. We are reinforcing our pest control measures to ensure the highest standards. Please feel free to reach out to us for any further queries. We hope you will give us another chance to provide a better experience.Sincerely,Hotel Management
by A verified traveler
Posted 11 Jul 2024
Good
Comment from Hotel Management
12 Jul 2024 by Hotel Management , Hotel Management
Dear Kareen, Thank you for your positive feedback about your stay at Extended Stay America! We are delighted to hear you had a good experience at our hotel. Your satisfaction is our priority, and we look forward to welcoming you back for another excellent stay.Sincerely,Hotel Management
by A verified traveler
Posted 10 Jul 2024
Nice staff.
by A verified traveler
Customer service
Posted 21 Jun 2024 on HotelsThe state was going well, but it was ruined by the checkout. Requested a late check out of 1 PM by going to the front desk the evening before and talking in person to someone. That person obviously did not pass it along, as I was kicked out of the room after 11 AM. I had to wait outdoors with my bags for my ride to show up an hour later, as we had originally planned.
Comment from Hotel Management
23 Jun 2024 by Hotel Management , Hotel Management
Dear Hsi-Ying, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced during checkout. It is concerning that your late checkout request was not communicated properly, leading to an early eviction from your room. This is not the level of service we strive to provide, and we will address this issue with our staff to prevent it from happening again. We regret that you had to wait outdoors with your bags and understand how frustrating this must have been. Your feedback is valuable to us, and we hope you will give us another opportunity to provide a better experience in the future.Sincerely,Hotel Management
by A verified traveler
Posted 13 Jun 2024 on Hotels
Took forever to make checkin. They didn't find my reservation.
Another detail. If you are planning in going in or out the Dulles airport, THEY DON'T HAVE SHUTTLE SERVICE, so your stay ends up costing the same than a much better hotel in the airport. Hope this helps someone.
Comment from Hotel Management
14 Jun 2024 by Hotel Management , Hotel Management
Dear Nicolas, We apologize for the inconvenience you experienced during check-in and the issue with your reservation. We understand how frustrating this can be. Additionally, we regret any confusion regarding the lack of shuttle service to Dulles Airport. We will address this with the team for better service. Your feedback is invaluable as it helps us to determine areas for improvement. Thank you for bringing these matters to our attention, and we hope to offer you a better stay in the future.Sincerely,Hotel management
by A verified traveler
Posted 12 Jun 2024
