Ratings based on 941 Verified Reviews
3.8 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 14 Nov 2024
Staying here is really for the beach. The rooms are old and not well maintained. The bathrooms are not clean. Mine had mushrooms growing in. The staff in the buffet / restaurant can be rude and not helpful. The entire property could use a renovation and a deep cleaning.
by A verified traveler
Posted 6 Oct 2024
An employee there name Jose at restaurant is the best the hotel have.
by A verified traveler
Posted 16 Aug 2024 on Hotels
by A verified traveler
Posted 30 May 2024
They are good. The hotel is beautiful. They need to take care more of the rooms.
Comment from Hotel Management
31 May 2024 by Catussaba Resort Hotel, Hotel Management
Dear Joseph,We are happy to know that you had an excellent stay at our Hotels! Thank you for your comments. Hope to welcome you again soon!
by A verified traveler
Posted 31 Mar 2024
The property is outdated. Mattress is so hard. Service desk doesn’t see you and even though I was in line, they have been addressing everyone (most males) that come to ask something outside any line. Plus, my check out was completed after 3:00 PM, since they had a system problem. At the pool, it took forever for the waiters to take our order (around 1 hour), plus more two hours to have our order. It used to be a great place to stay, but it’s not anymore.
Comment from Hotel Management
24 Apr 2024 by Catussaba Resort Hotel, Hotel Management
Dear Marianne,Thank you for sharing your experience with us. We are sorry that your stay was not satisfactory. We are committed to resolving the issues mentioned regarding the apartment and pool service and improving our services to ensure a more positive experience in the future.
by A verified traveler
Posted 16 Feb 2024 on Hotels
by A verified traveler
Posted 7 Feb 2024
It’s a great hotel. The rooms need some upgrade but the bed is comfortable enough. The manager Mari is a sweet person and help a lot. It’s easy to use the swimming pool and beach one close to other. It’s safe more than other hotels. There is singer during the evening hours singing “bossa nova “ he is great. It’s good to be there to watch and dance. Walk around the hotel is a pleasure way to feel the beach breeze and lights around the property gives you a good and romantic feeling. The breakfast is delicious but it’s missing something coffee or any other things during the breakfast hours and the ladies that clean the tables needs to be happier. But in other ways the hotel is great. I already came several times and I’m going to keep coming. It’s a time to renew your soul.
by A verified traveler
Posted 2 Feb 2024 on Hotels
by A verified traveler
Terrible, do not go here!
Posted 21 Jan 2024 on HotelsService terrible, not welcoming at all, we feel like we are not welcomed there.
Additionally you cannot receive any visit…
The only positive is the beach and palm trees that are beautiful. Other than that avoid this place.
by A verified traveler
Posted 10 Jan 2024 on Hotels
