Ratings based on 965 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Comment from Hotel Management
24 Nov 2024 by Recordo Rediresponse Specialist, Hotel Management
Hey Joshua,The staff at the Red Roof Inn PLUS+ Statesville and I appreciate you taking the time out of your busy day to share your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
by A verified traveler
Posted 22 Nov 2024
Very close to I-75 and convenient for travel
by A verified traveler
Posted 21 Nov 2024
First room had a clogged commode first thing . I tried to unplug it myself and couldn’t so I asked for another room. Same room different number. I wanted to upgrade but he wouldn’t let me because I had got my room thru Expedia. I offered to pay for the difference in the room and he still said because of booking with Expedia. I didn’t know also I had to pay for my Second fur baby to stay. Which was ok. I wouldn’t stay if I couldn’t keep my babies with me. The place has went downhill steadily . The second room had our fire alarm was hanging off the wall. But we enjoy Red Roof but we may look at other areas on our travel thru Statesville N.C. Instead of leaning off of interstate 40,
Comment from Hotel Management
23 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Pat,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ STATESVILLE. At Red Roof we are happy to know that you made us your choice of stay. However, regarding your comment of the issue you had with thee room and all other concerns mentioned. These will be taken into consideration. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 21 Nov 2024
There were cockroaches all over the room crawling. The bed was like a rock and the two pillows included were horrible. The smell of Fabulosa did not cover whatever was rotten smelling in the room. I would not recommend or stay again.
Comment from Hotel Management
22 Nov 2024 by LaTunde RediResponse Specialist, Hotel Management
Dear Marcia,I appreciate you sharing your feedback following your stay at the RED ROOF PLUS+ STATESVILLE. I was saddened to read that your stay fell short of your expectations due to the insects and all other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
by A verified traveler
Posted 20 Nov 2024
Beds were good quality. Fridge in room. Good value
Comment from Hotel Management
22 Nov 2024 by Toujana RediResponse Specialist, Hotel Management
Dear Mark,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof PLUS+ Statesville. I was happy to read that the beds were good quality, the fridge in the room and other positive highlights mentioned, resulting in a 4/5 rating. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,ToujanaRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 15 Nov 2024
Easy check in cleanliness
Comment from Hotel Management
17 Nov 2024 by Nishaye RediResponse Specialist, Hotel Management
Dear Shannon, Thank you for taking the time to tell us details about your experience at the Red Roof Inn PLUS+ Statesville. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit, prompting your 5/5 score. We always enjoy hearing about the positive experiences our guests have at our hotels. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, we look forward to your next stay at Red Roof.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
by A verified traveler
Posted 14 Nov 2024
Room was clean. Just an ordinary place. Front desk clerk not at all friendly.
by A verified traveler
Posted 9 Nov 2024
We stayed here for the Renaissance Festival. The hotel staff at the front was awesome. My husband was greeted and he said the employee up front was nice and hilarious. The room itself was below average. It smelled upon arrival. The comforters should be replaced if they have black marks on them. The sheets themselves were clean. The bathroom was really unclean. We found lots of hair on the floor, in the shower, and toilet. It also needs a really solid deep clean. Floors were grimy. There were no cups for the coffee machine, no sugar, or stirring sticks which feels like basic amenities if you have a coffee maker. The beds were really comfy though so we were thankful for a good night's sleep and that was a huge plus. For an overnight stay it was fine. Just please clean better!
by A verified traveler
Posted 9 Nov 2024
Fridge had no freezer and was not available on every room. Very noisy. Staff were very friendly.
Comment from Hotel Management
10 Nov 2024 by Sharma RediResponse Specialist, Hotel Management
Dear Roy,Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ STATESVILLE. I am happy to hear that our staff were very friendly. However, I am sorry that your experience did not meet your expectations due to the issue regarding the fridge and the noise disturbances. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
by A verified traveler
Posted 8 Nov 2024
Love it.
Comment from Hotel Management
9 Nov 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Eric. The staff and I at the Red Roof Inn PLUS+ Statesville appreciate your 5/5 score following your stay. I am happy that you loved your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely,GabrielleRed Roof ManagementRediResponse Specialist
