Ratings based on 2,705 Verified Reviews
3.6 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Rigoberto Duque, Hotel Management
Thank you for your feedback!! We appreciate your business.
by A verified traveler
Posted 27 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You so much for your feedback. We truly appreciate it.
by A verified traveler from Santa Cruz
Posted 26 Sep 2024
Comment from Hotel Management
27 Sep 2024 by Hotel, Hotel Management
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.
by A verified traveler
Posted 26 Sep 2024
Comment from Hotel Management
26 Sep 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You so much for your feedback!
by A verified traveler from Chula Vista
Posted 25 Sep 2024
The staff are excellent
Comment from Hotel Management
25 Sep 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You so much for your feedback!! We appreciate it!
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback! Anything we could have done to earn a 5?
by A verified traveler
Posted 25 Sep 2024
The property could have been better, our hotel room was such a downer, the tv was barely working, room was outdated, some lights were not working at all, stains all over the walls and spiders! And why was the coffee maker in the bathroom? The whole hotel needs updating, the outside though made it easy to get to the gondola, restaurants etc... There were hotel fees, parking fees, and a deposit that needs to be made when first checking in. On a good note, Hells kitchen was amazing, definitely need to try here!
Comment from Hotel Management
25 Sep 2024 by Rigoberto Duque, Hotel Management
Thank You for your feedback. We'll be passing this information to our upper management.
by A verified traveler
Posted 25 Sep 2024
Comment from Hotel Management
25 Sep 2024 by Joseph, Hotel Management
Thank you for the excellent review! We hope you visit again soon!
by A verified traveler
Posted 24 Sep 2024
Only place with a poker room…poker room closed…check in only one staff…was busy chit chatting with another customer who was not checking in as the line grew…the bell man or consierge was doing nothing who could have taken the customers questions…pit boss was quite rude to my wife and to myself at different tables….dealers were fantastic…
Comment from Hotel Management
25 Sep 2024 by Joseph, Hotel Management
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
by A verified traveler
Posted 24 Sep 2024
Close to everything
Comment from Hotel Management
25 Sep 2024 by Joseph, Hotel Management
Thank you for taking the time to leave us a review. We are happy to see that you enjoyed your visit and look forward to seeing you again soon and the opportunity to earn the highest rating in the near future.
