Ratings based on 1,126 Verified Reviews
3.9 Room cleanliness
3.8 Service & staff
4.0 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2025
Comment from Hotel Management
1 Jan 2025 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback. We appreciate it.
by A verified traveler
Posted 1 Jan 2025
One of the worst stays, will not return. The "upgraded" room was super old and didn't feel very clean. There were holes in bathroom walls and a crack in the ceiling by the shower. Both showers had problem with temperature adjustment.Poor air ventilation and smelled like smoke often, even though rooms are supposed to be non-smoking. Hot tub was "under construction" and they wouldn't offer anything in return. Overall very poor experience.
Comment from Hotel Management
1 Jan 2025 by Hotel, Hotel Management
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.
by A verified traveler
Posted 31 Dec 2024
Comment from Hotel Management
1 Jan 2025 by Hotel, Hotel Management
Thanks for the excellent rating! We are happy you enjoyed your stay and hope to see you again soon.
by A verified traveler from Novato
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Joseph, Hotel Management
Thank you for the excellent review! We hope you visit again soon!
by A verified traveler
Posted 28 Dec 2024
Convenient location but old and grimy.
Comment from Hotel Management
28 Dec 2024 by Joseph, Hotel Management
We are sorry to hear that your stay did not reach your expectations. Thank you for letting us know about the issues you encountered and for giving us the opportunity to hopefully improve your experience.
by A verified traveler
Posted 28 Dec 2024
Comment from Hotel Management
28 Dec 2024 by Joseph, Hotel Management
Thank you for the excellent review! We hope you visit again soon!
by A verified traveler
Posted 27 Dec 2024
Great location and very good amenities.
Comment from Hotel Management
27 Dec 2024 by Rigoberto Duque, Hotel Management
Thank You very much for your feedback!!
by A verified traveler
Posted 26 Dec 2024
Best in the area
Comment from Hotel Management
26 Dec 2024 by Rigoberto Duque, Hotel Management
Hello and Thank You for your feedback!! We are thrilled you enjoyed your stay.
by A verified traveler
Posted 26 Dec 2024
Convinenly located within walking distance to the skiing gondola
Comment from Hotel Management
26 Dec 2024 by Rigoberto Duque, Hotel Management
Thank You very much for your feedback. We appreciate it.
by A verified traveler
Posted 25 Dec 2024
Comment from Hotel Management
26 Dec 2024 by Jen, Hotel Management
Thank you for your feedback.
