Ratings based on 962 Verified Reviews
3.4 Room cleanliness
3.9 Service & staff
3.3 Room comfort
3.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 Sep 2024
It's a good stay. Everything is just fine. A good stop between Indiana and NYC. We got a room interior entrance and very close to the pool that sometimes we heard kids playing but only before 10pm.
by A verified traveler
Posted 22 Sep 2024
5 Stars
Comment from Hotel Management
24 Sep 2024 by Geovanni G., Hotel Management
Dear Charles,I am glad that we were able to accommodate you perfectly and hope that we can serve you again.
by A verified traveler from Churchville
Posted 22 Sep 2024
The HVAC system wasn’t working. I reported the problem but nothing was done to fix or explain what was happening or how it would be remedied.
Comment from Hotel Management
24 Sep 2024 by Geovanni G., Hotel Management
Dear Timothy,I am sorry to hear that the issue with the HVAC was not addressed during your stay. Unfortunately, there was an issue for multiple rooms and despite maintenance best efforts they couldn’t figure out the issue or cause until much later. We will look into some form of compensation due to these issues during your stay. Thank you for leaving a review.
by A verified traveler
Posted 22 Sep 2024
Nice place
Comment from Hotel Management
24 Sep 2024 by Geovanni G., Hotel Management
Dear Rachel,We are glad that you liked our place and hope that you will visit us again. Thank you for taking the time to leave a review.
by A verified traveler
Posted 15 Sep 2024
Wi-Fi cut out the whole time, even after we called the front desk for help. Part of the hotel has been renovated, but we were definitely not in one of those rooms.
Comment from Hotel Management
16 Sep 2024 by General Manager, Hotel Management
Dear Mallory,Thank you for sharing your experience with us. It's disappointing to hear about the challenges you faced. Addressing these issues is important to us, and we are actively working on improving both our connectivity and the consistency of our room renovations. Your feedback is invaluable in helping us enhance our services, and we hope to have the opportunity to provide you with a more seamless stay in the future.
by A verified traveler
Posted 6 Sep 2024
Bar was closing early despite lots of people in town for college move in day.
Comment from Hotel Management
9 Sep 2024 by Geovanni G., Hotel Management
Dear Eric,I am sorry to hear that the bar had closed down earlier than it might have. I will be sure to let the Food & Beverage Director aware of this issue so that they can look into the situation. Thank you for letting us know and we appreciate your feedback.
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Emily, Hotel Management
Hi Yanis, thank you for taking the time to share your feedback about your recent stay with us. We're happy to see that you were pleased with your stay, and we look forward to serving you in the future!Thank you again for your review and have a great rest of your day!
by A verified traveler
Posted 3 Sep 2024
Older property than shows signs of wear and tear. Staff was fine. It was OK for the price paid. You get what you pay for.
Comment from Hotel Management
6 Sep 2024 by Emily, Hotel Management
Hi Riley, thank you for taking the time to share your feedback about your recent stay with us. I do apologize for the dated appearance of the property, and have communicated your feedback to our General Manager & Executive Housekeeper.We hope to see you again in the future for the chance to better accommodate you, thank you again for your review and have a great rest of your day!
by A verified traveler
Posted 3 Sep 2024
Comment from Hotel Management
6 Sep 2024 by Emily, Hotel Management
Hi Bob, thank you for taking the time to share your feedback about your recent stay with us. I'm sorry to see that the stay did not meet proper standards, we hope to see you stay with us again in the future for the chance to better accommodate you. Thank you again for your review and have a great rest of your day!
by A verified traveler from Sterling
Posted 30 Aug 2024
This property is old. For the price, it needs renovation! Way outdated and also, we were on the outside, which I didn’t know when I booked it…
Comment from Hotel Management
31 Aug 2024 by Geovanni G., Hotel Management
Dear Amber,Thank you for leaving a review. During the busier weekends the prices go up around all local hotels even, so we are still usually the cheaper option. We are sorry that the property looks dated and that the room was exterior. We are working on renovations for our property and hope that in the future we will look better for our guests. Once again thank you for leaving a review and have a good day!
