Ratings based on 629 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Oct 2024
by A verified traveler
Posted 29 Oct 2024
I would not stay here again. Though it was convenient, the staff very unfriendly. Most hotels offer complimentary breakfast. They did not offer even coffee.
by A verified traveler
Posted 24 Oct 2024
by A verified traveler
Posted 30 Sep 2024
Our room air conditioner was leaking very badly on the carpet and caused a horrible smell the entire weekend unless we had the air on. Which the air was not needed most of the time. The fire alarm went off due to steam from the bathroom shower and would not go off. I also added the $10.00 breakfast ticket which was not needed due to no breakfast without paying. Overall, it was an average experience.
by A verified traveler
Posted 20 Sep 2024
we had a good time and was within walking distance to the stadium
by A verified traveler
Posted 21 Aug 2024
I recently stayed at this hotel and, while the overall experience was decent, the bathroom left much to be desired. The bathroom door wasn’t properly aligned, which meant it wouldn’t latch securely—definitely an inconvenience. The shower faucet was loose and didn't feel secure against the shower wall, which made using it somewhat uncomfortable. Additionally, the toilet paper holder was so loose that it barely held the toilet paper in place. To top it off, there didn’t seem to be a working vent in the bathroom, which made the space feel stuffy after a shower. These issues, though not deal-breakers, certainly detracted from an otherwise pleasant stay.
by A verified traveler
Not up to Marriott Courtyard expectations
Posted 13 Aug 2024 on HotelsA Marriott Courtyard is usually a better hotel and priced accordingly. The positive was: they didn't cancel our hotel reservation (there were no other hotel options for that weekend.) The negatives were: they changed our 2 queen room to a 1 king room for 3 adults. There was a sofa bed that was extremely hard and uncomfortable. There was no bedding for the sofa bed so we had to go back to the front desk and got sheets but were told "there are no pillows because housekeeping is shorthanded." The room had a really strong chemical smell either from the new carpeting or recent painting but we all had headaches in the morning. I am used to paying for breakfast at a Courtyard but there was no one working the breakfast bar in the morning so we had to drive elsewhere. The room was not serviced, despite chatting with the housekeeper on our way out and letting her know we were out for the day so she was free to go in. So that afternoon we had to go back to get towels so we could shower. I understand hotels go through renovations, and have stayed at hotels under renovation, but this was over the top a cluster and to pay as much as we did, I do not plan to stay there again.
by A verified traveler
Disappointing Stay
Posted 11 Aug 2024 on HotelsThe hotel is under construction and they could not accommodate us in the correct room we booked. The shower was dirty and would not drain. The hotel smelled. There were no towels when we requested them from the front. Overall, it was not an enjoyable or comfortable stay. We have stayed in the past without this issues so I am hopeful that it is because of the construction that this is happening. We could have spent less and stayed elsewhere had we known what the condition of the property was, but we chose this hotel because it tended to be the nicest in the area. For what we spent, they should have offered at least a breakfast with the reservation to off shoot the rest of what we needed to deal with while staying there during construction.
by A verified traveler
Horrible work by Hotel.com and the hotel
Posted 28 Jul 2024 on HotelsThe hotel was under construction. Booked to swim no pool- no warning when checked in. Shower curtain smelled sour. Bathtub handle so tight it took two to turn. Dropped all night. Part of dinner was burned. Will not stay here again. Hotel.com should not have recommended this hotel. You are not current with their construction
Comment from Hotel Management
5 Aug 2024 by Deidre, Hotel Management
Thank you for sharing your thoughts on our on going property improvements. We understand the inconvenience and frustrations that these upgrades can pose, but rest assure our goal is to provide the best experience before, during, and after this project. We invite you to join us in the future when our facelift is completed.
by A verified traveler
Posted 29 Jun 2024
The stay was terrible. The door to the room kept sticking. Had a hard time getting in or out of the room. There were no extra sheets for the sofa bed. The shower drained slow. Water was just standing in the shower for hours. And they did not notify us about the construction going on above us. We woke up on Saturday morning 8am to loud bagging and dragging of materials right above our room!
Comment from Hotel Management
5 Aug 2024 by Deidre, Hotel Management
I apologize for your experience while staying with us. Your experience was not up to our standards. We hope you will give us another chance to redeem ourselves.
