Ratings based on 561 Verified Reviews
4.7 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Nov 2024
Comment from Hotel Management
13 Nov 2024 by Tomasz Borowski, Hotel Management
Dear Sir,I would like to thank you for your confidence in choosing the Hotel Monopol for your stay in Wroclaw.Your comfort is of the utmost importance to us and your assessment of the hotel motivates us to continue improving.We look forward to seeing you again,With best regards
by A verified traveler
Posted 31 Oct 2024
Very clean, spacious, convenient.
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Sir I would like to thank you for the trust you placed in us by choosing the Monopol Hotel Wroclaw for your place of rest in Wroclaw. I am pleased that the hotel interiors made you leave with positive memories. Thank you for recommending the hotel. You are welcome to visit us again whenever you have the opportunity to come to Wroclaw. With best regards,
by A verified traveler from University Place
Posted 23 Oct 2024
They upgraded us to a suite which unknowingly was hitlers apt in the 30’s however the hotel lived up to its excellent reputation and did not disappoint. Great location, beautiful amenities kind staff
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Sir,We sincerely thank you for your detailed review and for the trust you have placed in us, returning to the Monopol Hotel in Wroclaw.I am happy that the hotel interiors, the work of my colleagues contributed to your return to the 130-year-old hotel in the center of the historic city.Words like yours propel us to continue working every day and expanding our talents.We invite you again whenever there is an opportunity to come to Wroclaw. With best regards
by A verified traveler
Posted 13 Oct 2024
Definitely recommended over the hilton in wroclaw. Staff are much more attentive here and the pool is better as well. Have been staying here every time we come over to visit the mrs family for the last five odd years now, consistently good. My only suggestion would be to improve the breakfast option as it is currently very lackluster.
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Sir.We would like to thank you for choosing the hotel for your stays in Wroclaw over the years and for sharing your thoughtful feedback. It is wonderful to hear that the service and facilities, especially the courteous personnel and pool amenities, consistently meet your expectations. Your comments regarding the breakfast selection are much appreciated and have been forwarded to the relevant team for further review and improvement.We look forward to welcoming you back on future visits to Wroclaw.Our best greetings,
by A verified traveler
Posted 12 Oct 2024
Well recommended
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Sir,I would like to thank you for taking the time to review and recommend the Monopol Hotel Wroclaw.Thank you for the trust that we have been bestowed with. We are happy to help you relax and have a good time in the city. We gladly anticipate the opportunity to welcome you back for another exceptional stay in the future.Best regards,
by A verified traveler
Posted 3 Oct 2024
Right across the street from the opera house. Very convenient. Room was clean. The bathroom and jacuzzi tub were amazing.
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Sir,We would like to thank you for your confidence in choosing the Monopol Hotel Wroclaw and taking the time to share your review of your stay. I'm glad to hear that the hotel's historic location and room amenities contributed to your successful tour of the city. I am also pleased to hear that you found the opportunity to visit the hotel's spa area.We look forward to welcoming you back when your travels take you to the area.Best regards,
by A verified traveler
Posted 3 Oct 2024
Our suite on the 5th floor was spacious but uncomfortable and dated with 70’s style low back white leather armchairs, an office chair and curtains suspended from a cable that were almost impossible to close or pull apart and with one length of curtain missing it was impossible to shut out the early morning light.
The concrete walls and ceiling made the room feel gloomy and the lack of lighting added to the gloom.
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Sir,We would like to thank you for taking the time to share your thoughts on your recent stay in Wroclaw.The comfort of our guests is of the utmost importance to us, so I am sad to read that you did not feel comfortable enough in the room. With any trouble, I invite you to contact the front desk. My colleagues are happy to help guests and could exchange your room for one more suitable to your preferences. We appreciate your feedback regarding the room decor. I will make sure they are forwarded to the appropriate teams for review.You are cordially invited whenever you have the opportunity to come to town, such as in the golden autumn of October or at the annual Christmas Market.With best regards
by A verified traveler
Posted 10 Sep 2024
Wonderful spa
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Guest,Thank you for choosing our hotel and for your kind words regarding the services provided. We are delighted that your stay met your expectations, and we are especially pleased that you appreciated the opening hours of the pool and wellness area from 6am to midnight.My colleagues and I always strive to ensure a high level of service and a comfortable stay for our guests. We sincerely hope to have the pleasure of welcoming you back in the future.With kind regards,
by A verified traveler from Coral Gables
Posted 7 Sep 2024
I have stayed in many high-end hotels but this was among the best. The staff was magnificent the facility and amenities were great... We absolutely loved it.
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Sir, I would like to thank you for the confidence you placed in us by choosing the Monopol Hotel Wroclaw as your place of rest in Wroclaw. I am glad that the hotel interiors and amenities helped us to spend a pleasant time in the city. I am also pleased with the positive words about the work of my colleagues. Your appreciation of the team's efforts is truly appreciated, and your feedback inspires us to maintain the highest standards of service and hospitality. We are pleased that your visit was a memorable one.We look forward to welcoming you back on future trips to Wroclaw, where we hope to provide an equally exceptional experience.With best regards,
by A verified traveler
Posted 6 Sep 2024
I did not like my room first I was given v dark room with window facing church wall, very close! With no day light. My room was changed to smaller but with day light, window view on the opera. That room at night was v dark with little light, poor design of the bathroom with shower difficult to operate, water pouring all over.
No coffe maker in the room, tiny refrigerator loaded with some Pepsi cans etc, could fit in 2 water bottles after removing other stuff. Overall the room is equal to 2 star hotel maximum barely 3 star, don’t recommend
Comment from Hotel Management
31 Oct 2024 by Tomasz Borowski, Hotel Management
Dear Madam,We would like to thank you for sharing your opinion and choice of hotel during your stay in Wroclaw. We are disappointed to learn that your room did not meet your expectations and sincerely apologize for the inconvenience encountered. I am glad that after contacting the front desk, we were able to change the room to another standard room. Your observations regarding the room amenities have been forwarded to the appropriate teams for review, as guest comfort is our top priority.We would like to have the opportunity to restore your trust and ensure your complete satisfaction with your stay. Please contact us directly when planning your next stay so that we can ensure that we prepare your stay accordinglyBest regards,
