Ratings based on 976 Verified Reviews
4.6 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 Dec 2024
Nice hotel in a great central location for the Christmas markets & landmarks. We were room only so can’t comment on the food but the room was all we wanted.
by A verified traveler
Posted 6 Oct 2024
The staff were very nice and knew pretty good English. They were unique in the fact that you could leave your room key at the front desk so you didn’t lose it. Our room, however had a leaky shower head, the towel warmer didn’t work, and the windows weren’t safe as you could open them all the way with no screen to catch you.
by A verified traveler
Posted 6 Oct 2024
Walking distance prefect
by A verified traveler
Posted 27 Sep 2024
I asked the front desk about breakfast, I think $20 each person is pretty expensive so I didn't choose the option. But they charged my credit card anyway. The next day I found out and I told them to cancel the transaction. They promised they would return the charge but they never did. Dishonest business. Great location, that's all the good part I can think of this hotel.
Comment from Hotel Management
27 Sep 2024 by Anastasiia , Hotel Management
Dear Jie Dear Guest,We would like to provide further clarification regarding the breakfast charges during your stay. At our hotel, breakfast costs 10 euros per person. During your stay, two people enjoyed breakfast, resulting in a total charge of 20 euros.Please be assured that we follow strict procedures when it comes to charges. We would never deduct any amount from your card without your explicit consent. When you were at the reception, the staff explained that this payment was for the breakfasts you consumed. We always aim to maintain transparency with our guests, and we trust this clears up any concerns. If you have any further questions, feel free to contact us.Sincerely, AnastasiiaCloister Inn
by A verified traveler
Posted 8 Sep 2024 on Hotels
by A verified traveler
Posted 1 Sep 2024
Very convenient walkable location on quiet street to old town and shopping. Double room are large. Single rooms are small but adequate. Bteakfast is average.
by A verified traveler
Posted 23 Aug 2024 on Hotels
by A verified traveler
Everything worked out perfectly
Posted 30 Jul 2024 on HotelsThe Cloister Inn hotel was exactly what I wanted, and even exceeded my expectations. It is located right in the middle of the old town, and it has two rare features in this price segment: private parking and safe in the room. Just do not forget to call the hotel in advance and to reserve a parking spot. They have just 8, or 10 of them.
All scary tales from other reviews did not materialize in our case. The room was clean and spacious. The ceilings in the rooms are at least 4 meters high. Looking out of the window I saw the quiet backyard with our car parked in it. I did not hear any noises from the street, or from other rooms. The air conditioner worked just fine. The breakfast was very good. The safe and refrigerator also worked as expected. My extra thanks to Ahmat at the reception desk. He was very polite and helpful.
by A verified traveler
Posted 30 Jul 2024 on Hotels
by A verified traveler
Posted 24 Jul 2024
The atmosphere is warm and friendly. Breakfast is abundant.
