Ratings based on 65 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jul 2024
Would stay right away from this one.
No one there at reception. Which was ok as we were told the day before where to find the key.
As soon as we opened the room we were literally smacked in the face with the smell of mould, after finding black mould over the bathroom blind and woodwork, we attempted to air the place out and go for a drive. Did not help that smell had impregnated everything. Not wanting to stay at this accommodation being asthmatic this could definitely be an issue. After talking to the owner about the issue found her rude and unhelpful. Eventually we managed to get the caretaker to come to the cabin and inspect it himself, he said he was a smoker and may not smell it but agreed it also smelt badly. We also showed him the mouldy blind.
We contacted our booking agent who called the owner, who then denied any issues with the room. End of story, we left, out of pocket and had to find alternate accommodation at 5pm with a young child in tow.
Very disappointed and I will be reporting this business to the hotels association.
Save you money and health give this one a miss!
Comment from Hotel Management
25 Jul 2024 by Carolyn, Hotel Management
We are totally disappointed with your false comments, firstly we were not contacted until close to 6pm, you stated 5pm.we promptly sent a service agent to help you the response from the service agent was your complaints are unjustifiable you could not be reasoned with or helped. We take pride in this unique lakeside accommodation and personally do the cleaning with 35 years' experience. This accommodation receives brilliant reviews and is regularly booked, with heat pumps used through the winter months keeping the rooms aired. warm and Mould resistant. Close up video of this accommodation is available on YouTube, for people to ignore your derogatory comments and like many other satisfied customers, discover this unique accommodation experience for themselves.
by A verified traveler
Amazing experience
Posted 20 Jul 2024 on HotelsIt was an amazing experience and the location cannot be better. I will totally return when I go to Tasmania again. The views are wonderful and the sky at night with the milky way is something that I will never forget.
Comment from Hotel Management
21 Jul 2024 by Carolyn, Hotel Management
That is Awesome! thank you, we would love to have you back again
by A verified traveler
Posted 8 Jun 2024 on Wotif
An absolutely delightful cabin loved our stay.
Comment from Hotel Management
9 Jun 2024 by Carolyn, Hotel Management
Thank you, Tricia we loved having you stay with us and thank you for the great review
by A verified traveler
Posted 30 Apr 2024
The property was unique and we thoroughly enjoyed our stay.
Comment from Hotel Management
9 Jun 2024 by Carolyn, Hotel Management
Thank you for your review, we loved having you stay with us
by A verified traveler
Posted 20 Mar 2024 on Hotels
by A verified traveler
Highly recommend!
Posted 2 Jan 2024 on HotelsA great get away spot for family and kids, lots to explore and very comfortable cozy accomodation!!!
by A verified traveler from Lenah Valley
Posted 28 Dec 2023
by A verified traveler
Posted 9 Dec 2023 on Wotif
by A verified traveler
Posted 4 Dec 2023 on Lastminute
A lovely quaint little quiet cabin with lovely views of the lake. Could have had a wardrobe in the bedroom to hang up some clothes.
by A verified traveler
Posted 13 Oct 2023 on Wotif
Lovely quaint accommodation in keeping with the beautiful surroundings
