Ratings based on 44 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.4 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler from Dallas
Posted 16 Jul 2024
Our stay was great! The resort went above and beyond to help make my mother's 80th birthday celebration special. Everything we needed was provided and service was very friendly.
Comment from Hotel Management
9 Sep 2024 by Gabby, Hotel Management
Hello Tony,We are happy you guys enjoyed your stay. We look forward to hosting you guys in the near future!!
by A verified traveler
Posted 11 May 2024
They have created such a cozy and relaxing space and a family friendly atmosphere. I highly recommend Embrace Resort.
Comment from Hotel Management
8 Jul 2024 by 3ns Team , Hotel Management
Thank you very much for your wonderful review! We're thrilled that you enjoyed the cozy and relaxing atmosphere we strive to provide at Embrace Resort. Creating a family-friendly environment is important to us, and we're delighted that it contributed to your experience. We appreciate your recommendation and look forward to welcoming you back soon!
by A verified traveler
Posted 19 Jan 2024
I contacted the property 3 times prior to arrival to set up a pickup and inquire about activities, no one ever contacted me back. Upon arrival I had to walk to the resort from the airport. After I finally found someone to check me in at the property she apologized and promised to do better. When I looked for her 40 minutes later to ask about WiFi she was gone. I texted the help number but didn’t get a reply until 2 days later which was after I checked out a day early because I was unhappy with the place. To be fair the room and the property are very nice so if they were to do better on the service part it would be a nice place to visit
Comment from Hotel Management
11 Feb 2024 by Gabby, Hotel Management
Dear Thomas, Thank you for sharing your feedback about your recent stay with us. We sincerely apologize for the challenges you experienced during your visit, and we appreciate your honest assessment.We are truly sorry for the lack of response to your pre-arrival inquiries and the inconvenience of having to walk to the resort from the airport. This is not the level of service we aim to provide, and we understand the importance of timely communication.We are also disappointed to hear about the issues you faced regarding checking in, inquiring about WiFi, and the delayed response to your text messages. Your concerns have been noted, and we assure you that we will address these communication gaps to prevent similar situations in the future.We're glad to hear that you found the room and property itself to be very nice. Your constructive feedback is invaluable, and we are committed to making improvements to enhance the overall guest experience.We would appreciate the opportunity to make amends, and we hope you might consider giving us another chance in the future. Thank you for bringing these matters to our attention.
by A verified traveler
Posted 3 Jan 2024
Comment from Hotel Management
11 Feb 2024 by Gabby, Hotel Management
Hello Katherine,Thank you for your rating. We wish to see you again!
by A verified traveler
Posted 10 Dec 2023
Comment from Hotel Management
11 Feb 2024 by Gabby, Hotel Management
Hello Neil, Thank you for your rating. We wish to see you again.
by A verified traveler
Posted 20 Nov 2023
Comment from Hotel Management
21 Nov 2023 by Davanta - Remote Coordinator , Hotel Management
Thank you Brian for your rating . We'd hope to see you again soon!
by A verified traveler
Posted 13 Nov 2023 on Hotels
Comment from Hotel Management
18 Nov 2023 by Gabby, Hotel Management
Hello Jason, We are glad to know you enjoyed your stay. Looking forward to you guys again!
by A verified traveler
Posted 22 Jun 2023 on Hotels
Comment from Hotel Management
26 Jun 2023 by Embrace Team Member , Hotel Management
Hello Lucas, Thank you so much for the incredible 10-star rating you gave us on hotels.com! We truly appreciate your generous feedback and support.
by A verified traveler
Posted 18 Jun 2023
We had an awesome time clean nice and quiet. We loved coming back after a day on the water and lounging in the pool. Everyone on staff was friendly and helpful. We will definitely be back
Comment from Hotel Management
22 Jun 2023 by Guest relations , Hotel Management
Hello Dennis,Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had an awesome time during your stay with us on the island of Exumas.We take great pride in maintaining a clean, nice, and quiet environment for our guests, and we're delighted to know that it met your expectations. There's nothing quite like coming back from a day on the water and being able to relax and lounge in our pool. We're glad you enjoyed that experience and found it to be a perfect way to unwind.Our staff works hard to provide a friendly and helpful service, so it's truly rewarding to read that they made a positive impact on your stay. We will make sure to share your kind words with them as they take pride in ensuring our guests have a memorable experience.We're excited to hear that you're already planning to return! It would be an absolute pleasure to have you as our guest again in the future. Should you need any assistance with your future bookings or have any specific requests, please do not hesitate to reach out to us. We'll be more than happy to assist you.Once again, thank you for choosing to stay with us and for sharing your fantastic experience. We look forward to welcoming you back soon for another wonderful stay.
by A verified traveler
Posted 7 Jun 2023 on Hotels
Comment from Hotel Management
22 Jun 2023 by Embrace Resort , Hotel Management
Hello Tasi , Thank you so much for your recent stay with us and for awarding us with a stellar 10-star rating! We are absolutely thrilled to have exceeded your expectations and provided you with an exceptional experience.Your kind gesture of leaving such a positive rating means a great deal to us. It serves as a testament to our commitment to delivering outstanding service and creating memorable moments for our guests. We are grateful for your recognition and appreciation.We genuinely value your feedback, and we will continue to strive for excellence in all aspects of our offerings. It was a pleasure to have you as our guest, and we sincerely hope to have the opportunity to welcome you back in the future for another remarkable stay.Once again, thank you for your incredible rating and for choosing us as your preferred destination. We look forward to serving you again soon.
