Ratings based on 875 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Nov 2024
Me and my husband recently stayed here overnight to celebrate a special Birthday.
It was a lovely, clean hotel with a great bar and restaurant area.
Pros: A lovely looking hotel,clean and inviting.
The food in the restaurant was lovely as was the breakfast. I would definatly eat here again. The staff were brilliant. They were so helpful and friendly and very hard working. The bed in our room was very comfortable and we were provided with enough tea,coffee, hot chocolate for our stay.
Cons: we were driving around for around 30 mins trying to find the carpark from the postcode we were given. We eventually had to leave the car elsewhere and walk up to the hotel. We wernt the only guests that couldnt find the carpark that day. Poor directions and we later found out it was on a different road that the origional postcode took us to. It would benefit the hotel and guests to update this information and make it easier to find. We did try to ring the hotel 4 times to get directions and nobody answered. When arriving at the hotel we did have to wait a good 5 minutes for someone to come and check us in.
We still really enjoyed our stay here and would come again, there were just a few little things that could be changed for the better.
by A verified traveler
Posted 21 Nov 2024
The room was spacious - a very big king size bed but there was no bedside lamp on one side. We could also hear noise from other rooms.
Comment from Hotel Management
22 Nov 2024 by Tina, Hotel Management
we look forward to seeing you again - many thanks Team Swan xx
by A verified traveler
Posted 13 Nov 2024
Unique and cosy ground floor plan
Lift was out of order on my visit
Comment from Hotel Management
19 Nov 2024 by Tina, Hotel Management
Thank you fir taking the time to leave a review - we are sorry about the lift - it was out of our control but is now repaired.
by A verified traveler
Posted 11 Nov 2024
Had a great stay would recommend
Comment from Hotel Management
12 Nov 2024 by Tina, Hotel Management
Thank you for this and we hope to see you again Team Swan xx
by A verified traveler
Posted 9 Nov 2024
staff very friendly ideal location . would be good to have sockets nearer the bed
Comment from Hotel Management
11 Nov 2024 by Tina, Hotel Management
We really appreciate your kind words - Thanks so muchTeam Swan xx
by A verified traveler
Posted 5 Nov 2024
Comment from Hotel Management
7 Nov 2024 by Tina, Hotel Management
Thank you for taking the time to leave a reviewMany Thanks Team Swan xx
by A verified traveler
Posted 4 Nov 2024
Comment from Hotel Management
5 Nov 2024 by Tina, Hotel Management
Thank you for the amazing review - Team Swan xx
by A verified traveler from Northampton
Posted 1 Nov 2024
Beds were really hard and uncomfortable, terrible nights sleep.
Breakfast no items left had to keep askign them to refill. Hot food took a long time to come out.
Comment from Hotel Management
3 Nov 2024 by Team Swan, Hotel Management
Apologies on the beds, thank you for bringing up breakfast we shall let the team know about this so it doesn't repeat.We hope to see you again.
by A verified traveler
Posted 24 Oct 2024
Toilet seat is the wrong size and was very loose, making it uncomfortable to use. The room was on the small size. Other than everything was good. Very convenient location.
Comment from Hotel Management
25 Oct 2024 by Team Swan, Hotel Management
Apologies about the issues with the toilet, We'll have are maintenance team look into this.Hope to see you again.
by A verified traveler
Posted 23 Oct 2024
Room was fabulous, so comfortable and clean. Breakfast great choice, beautifully cooked. Just a shame staff were seldom on reception so we couldnt ring to book a relative in for dinner or reserve a table while away from the hotel. Let the service down as staff otherwise were all so helpful
Comment from Hotel Management
25 Oct 2024 by Team Swan, Hotel Management
Glad you enjoyed your stay, our reception team are only available between 8 and 3, a member of team is available on staff.Hope to see you again
