Ratings based on 212 Verified Reviews
3.3 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 25 Nov 2024
Overall, I did not care for my stay at this location. Here is my list of both PROS and CONS of my two week stay at this location.
PROS: Great rates for an extended stay, freeway close, the rooms were very quiet and seemed much more quiet vs. a typical motel/hotel. The overall room furniture and decor was nice and satisfactory.
CONS: I saw roaches of various sizes at least every 30 minutes while we were in our room. They were crawling in the bathtub, on the bathroom sink, on the toilet, on the bathroom walls, on the night stands, on the kitchen counter, and on the kitchen table. I have never stayed in such a roach infested motel/hotel room before. Whenever I went to the front desk for help, either the lobby was locked and a sign was posted on the door that someone would return by a certain time to offer assistance, yet at other times when I went to the lobby, it was locked but someone working at the front desk would open the door yet always seemed to be on the defensive and seemed very irritated that I was asking for any type of guest assistance. During my two week stay, on random days we would return to our room to find that the bedspread was missing. Since the phone in our room did not work, I went to the locked lobby to get assistance. Luckily someone was working at the front desk and opened the door and provided me with a clean bedspread. Yet I opted not to go to the trouble to try to get a bedspread when it was missing two additional times during our stay.
Comment from Hotel Management
26 Nov 2024 by Brand Experience Team, Hotel Management
Hi David, We appreciate you taking the time to provide us with your feedback. We regret that your experience with us did not meet your expectations. Please accept our sincere apologies for any inconvenience this may have caused. Your concerns are of utmost importance to us, and we are fully dedicated to addressing them in a timely manner. To gain a better understanding of the specific issues you encountered, we kindly request that you reach out to us. Thank you for bringing these matters to our attention, and we look forward to the possibility of resolving them. Natalie #team6
by A verified traveler
Posted 20 Nov 2024
Pretty good stay. Better than I thought.
Comment from Hotel Management
21 Nov 2024 by Brand Experience Team, Hotel Management
Hi Ramiljan,Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Lilith#Team6
by A verified traveler
Posted 15 Nov 2024
I didnt expect much from a Studio 6. So it was about what I had expected. A very okay place. It was probably clean. It smelled clean, just didnt feel clean.
Comment from Hotel Management
20 Nov 2024 by Brand Experience Team, Hotel Management
Hi Craig,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 13 Nov 2024
Comment from Hotel Management
14 Nov 2024 by Nancy Y., Hotel Management
Thanks for your rating, please give us the opportunity to improve your experience on your future bookings.Nancy Y.#Team6
by A verified traveler
Posted 6 Nov 2024
I had limited television services for two of the three night of stay. There were only two channels and each was in Spanish. I don’t speak Spanish.
Comment from Hotel Management
15 Nov 2024 by Brand Experience Team, Hotel Management
Hi Twan,We are grateful for your feedback and are saddened to learn about your recent experience while visiting our location. We deeply apologize for any inconvenience or dissatisfaction it caused.Maz K.#Team6
by A verified traveler
Posted 24 Oct 2024
Staff could be more nicer
Comment from Hotel Management
25 Oct 2024 by Brand Experience Team, Hotel Management
Hi Elvera, We appreciate the wonderful rating, thank you for bringing your concerns to our attention; this will help us improve our guest experience greatly. Natalie #Team6
by A verified traveler
Posted 18 Oct 2024
Clean room and nice amenities around.
by A verified traveler
Posted 14 Oct 2024
Strong chemical smell in the room. Felt like they had pesticide from gumigating the room. It gave me a horrible headache that stayed with me until the following evening. The outside was unkept. The dumpster was overflowing. No shampoo or conditionner given. I guess they expect you to wash your hair with the bar of soap. I will not stay at this hotel again. Hampton Inn is far superior service for the price.
Comment from Hotel Management
18 Oct 2024 by Brand Experience Team, Hotel Management
Hi Carlos,Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience. Lilith#Team6
by A verified traveler
Posted 13 Oct 2024
by A verified traveler
Posted 9 Oct 2024
N/a
Comment from Hotel Management
10 Oct 2024 by Nancy Y., Hotel Management
Thank you for positively rating your stay!!Nancy Y.#Team6
