Ratings based on 483 Verified Reviews
3.1 Room cleanliness
3.2 Service & staff
3.2 Room comfort
2.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Oct 2024
I did an online booking drove 4 1/2 hours to get there for them to even though i have a reservation they were full and had no rooms available then had the audacity to attempt to charge me a no show fee
Comment from Hotel Management
29 Oct 2024 by Author, Hotel Management
Dear Guest,
Thank you for bringing this to our attention. We apologize for the inconvenience you faced upon arrival. This is certainly not the experience we aim to provide.
Please rest assured, we have taken this matter seriously and necessary measures will be taken to ensure this doesn't happen again.
Kindly share your booking details at guestsupport.na@oyorooms.com so that our team can further investigate the issue and assist you accordingly.
Thank you for your understanding.
Team OYO
by A verified traveler
Posted 21 Oct 2024
It was nasty the shower was leaking it’s always loud they had trash all outside on the floor it’s just a nasty environment to stay in if I’m being honest I’ll never stay there again
Comment from Hotel Management
22 Oct 2024 by Author, Hotel Management
Dear Guest,
We sincerely apologize for the inconvenience caused during your stay. This is definitely not the experience we want our guests to have. The issues you mentioned about the leaky shower, noise, and cleanliness have been noted, and we assure you that our team is working diligently to address them. Your feedback is valuable to us, and we would love another chance to make it up to you. Please reach out to guestsupport.na@oyorooms.com if you need any further assistance.
Warm regards,
Team OYO
by A verified traveler
Posted 6 Oct 2024
Overall poor hotel. Management erroneously assigned my room to someone else and they tried entering at nearly midnight while I was sleeping. Needless to say I was startled. Otherwise Very noisy with other patrons. Bed was awful.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Something like this should not have happened, Michael! We are extremely apologetic to hear such kind of hassle faced, however, this has been highlighted with our team to take necessary measures so that such issues do not repeat. Regards, Lisa
by A verified traveler
Posted 5 Oct 2024
The property is called the Red Roof Inn. Its unconstruction. Room 201 was horrible. Never again.
Comment from Hotel Management
7 Nov 2024 by Lisa, Hotel Management
Hi, Elizabeth! We are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Lisa
by A verified traveler
Posted 21 Sep 2024
Terrible
by A verified traveler
Posted 21 Sep 2024
by A verified traveler
Posted 11 Sep 2024
Comment from Hotel Management
12 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. Our team strives to provide the best experience possible, and we appreciate your patience and understanding. If you have any further concerns or need assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
by A verified traveler
Posted 10 Sep 2024
It was quiet
Comment from Hotel Management
11 Sep 2024 by Author, Hotel Management
Dear Guest,
Thank you for sharing your experience with us. We're glad to hear that you found your stay at OYO Rooms quiet. Providing a peaceful environment is one of our top priorities. If you have any further queries or require assistance, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Best regards,
Team OYO
by A verified traveler
Posted 10 Sep 2024
It was in a nice spot where a lot of stores are
by A verified traveler
Posted 9 Sep 2024
Arrived at motel room 227 was substandard. Flat-screen tv was held together by black tape and did not work. Light fixtures hanging off wall by fixture wire, bed not.made, ac didn't work in Tx of all places. I checked in af 4am after flying in from iah and checked out at 6am . Waiting for the uber driver. Booked via expedia will never do again. After i made the a complaint the property acted as if they did not know the state of their own room. Very scary
Comment from Hotel Management
9 Sep 2024 by Author, Hotel Management
Dear Guest,
We sincerely apologize for the substandard experience you had during your stay in room 227. This is certainly not the level of quality we strive to maintain at OYO Rooms. We understand your disappointment with the faulty TV, light fixtures, unmade bed, and malfunctioning AC. It's truly regrettable that you had to encounter these issues, especially after a long flight.
We assure you that we take your feedback seriously and have addressed it with the property. Rest assured, necessary measures will be taken to prevent such incidents from happening in the future.
If there is anything else we can do to assist you further, please feel free to reach out to us at guestsupport.na@oyorooms.com. We value your patronage and hope to have the opportunity to serve you better in the future.
Warm regards,
Team OYO
